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Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximizethe abundant opportunities for growth and success.
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HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.
Emp Status
Regular Full timeWork Shift
Day (United States of America)Patient AccessSupervisor
JOB SUMMARY
ThePatient Access Supervisorisa managerial role withinHSSPatientAccess department. Theirresponsibilities encompass overseeing and directing the activities of a team ofPatientAccessSpecialists, Patient AccessLeadand Patient Access Coordinator.The Patient Access Supervisor plays a critical role inmaintainingsmooth patient interactions,optimizingprocesses, andfacilitatingeffective communication between patients, staff, and healthcare providers.
Patient AccessSupervisorDuties & Responsibilities:
Under the guidance of an Assistant Director, Director and/or Executive Leadership, thePatient AccessSupervisor supervises and oversees the Patient Access department.As the Registration supervisor on-site,thePASSupervisoris responsible foroverseeingtheday-to-dayactivities of a Patient Access area to ensure patient flow runs smoothly.
The PAS Supervisor is a super-user of Epic registration and all systems and tools used by the department.The Supervisor can proficiently perform all routine patient access tasks and duties incidental to the work describedherein.This requires intimate knowledge of the department and hospital policies, services,layout,and organization.
The PAS Supervisoris responsible forthe new hire interview and onboard processes, job training,education,and registration support. The Supervisor runs reports, distributes work assignments, and reviews PAS efforts for quality and achievement of PI initiatives. Duringmonitoringefforts, the Supervisor may be first toidentifya need and therefore offer real-time in-serviceor trainingfor PAS staff. Additionally, the Supervisor will complete performance evaluations andidentifyissues of thedepartmentstaff and overall effectiveness of department policies,procedures,and practices.
The PAS Supervisor manages staff schedules and coverage, directs the work of others, andmonitorskey metrics. ThePASSupervisor respondstimelyto the needs of registration front-line staff andis responsibleforresolvingescalatingfront-end matters and/or whenever there is a need for service recovery.
The person in this role also serves as a change agent;implementsnew initiatives, activelyparticipatesin performance improvement activities,assistswith reportingofstatistics,and ensurescomplianceofallwork-relatedactivities.
Manageandleada team ofPatientAccessSpecialists, ensuringtheir training, performance, and development.
Supervisepatient registration, schedule appointments,and insurance verification processes.
Coordinatewith medical staff tooptimizepatient flow and ensureaccurateinformation exchange.
Handleescalated patient inquiries, concerns, and complex cases.
Implement andenforcepolicies, procedures, and privacy regulations (e.g., HIPAA).
Analyzedata and metrics tomonitoroperational performance andidentifyareas for improvement.
Collaboratewith other departments to enhance overall patient experience and operational efficiency.
Conduct performance evaluations andprovideregular feedback to team members.
Participatein leadership meetings andcontributeto strategic planningfor thePatientAccessDepartment.
Ensurecompliance with billingand reimbursement guidel