Job Family:
PFS General
Travel Required:
Clearance Required:
What You Will Do:
The PFS Supervisor is an extension of a client’s business office staff. This position is responsible for overseeing the direct reports of the CDU unit, developing, implementing, managing, meeting or exceeding the Operational goals of our clients and Company. This includes billing, collecting and working closely with other areas to ensure timely submissions of claims to the non-government payers. Ensure all claims are billed and resolved in the Waystar billing system same day or within 24 hours. Pulling, reviewing, distributing and completing daily A/R reports and spreadsheets within the Metrix system. Work with each payer’s Provider Rep to resolve trends and issues, therefore reducing denials and increasing cash collections. Ensure all deadlines are met. Complete monthly productivity and quality audits of direct reports and provide one on one feedback. Enter staff’s time in the timekeeping system. This position will follow and ensure that client policies and procedures are followed and will also perform any and all job-related duties as assigned.
Account Review and Follow-up
Billing
Coordinate and conduct interviewing of potential new hires and bring recommendations to Operations Manager
Training of new team members
Ongoing training and mentoring of team members.
Complete monthly account reviews for each patient account representative on the project
Ensure team member and project compliance with HIPAA standards.
Receives and reviews client project reports generated from supervised team members.
Monitor and ensure all staff member’s compliance with Company/Client standards.
Monitor team member phone calls for adherence to client and Company/Client expectations.
Monitor team member attendance and punctuality.
Communicate team member non-compliance with Operations Manager
Conduct disciplinary counseling including performance improvement plans as required.
Complete annual evaluation of staff
Take “supervisor” calls when a team member needs assistance with a patient.
Complete all assigned projects in a timely manner.
Assist all staff members with their questions in the absence of their Project Supervisor
Meet or exceed revenue goal for project.
Conduct weekly team meetings to ensure the on-going understanding of client and company expectations.
Monitor and ensure team members meet or exceed established productivity goals.
Reviews and approves monthly client invoices for accuracy.
Identify and communicate trends and issues to Operations Manager & Client.
Works with management in developing policies.
Promote teamwork and a positive work environment.
Any duties as assigned by leadership.
Possible travel.
What You Will Need:
Bachelor’s Degree or equivalent experience (Relevant experience may be substituted for formal education or advanced degree)
Five years of prior relevant experience; of the five years of relevant experience required, a minimum of two years must include people management experience
What Would Be Nice to Have:
Prior supervisor, leadership, and management experience
Prior experience with Metrix, SSI, Waystar, and HealthQuest
Experience with spreadsheets, reporting, payer contracts, payer websites and sFax
Critical thinking skills, both independent and team oriented, problem solver and excellent time management
Knowledge and utilization of desktop applications to include Word and Excel is essential.
Ability to initiate and follow through on projects and work independently.
Strong written and verbal communication skills.
CPAR certification.
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What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
About Guidehouse
Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.