Become part of the excitement.
As the Service Center Outbound Manager you will manage assigned service center operations including staff, process management, security procedures, and all customer service functions.
Build It. Lead It. Own It.
We are launching a nearly 400,000‑square‑foot, state‑of‑the‑art distribution center and looking for a results-driven Service Center Warehouse Outbound Manager to help lead this exciting new operation in the DC area.
This is not a “plug‑and‑play” role. It’s a rare opportunity to build an operation—and a team—from the ground up, shaping performance, culture, and long‑term success from day one.
As a leader in an employee‑owned Fortune 500 company, you won’t just manage a facility—you’ll help create something lasting while sharing directly in the company’s success.
Work Shift and Hours:
Monday - Friday, 12:00pm - 9:00pm or depending on business needs.
This position will partner closely with the Service Center Warehouse Manager to align priorities and drive key operational metrics (OTIF, productivity, cost, quality) - acting as 2nd in command.
Compensation Details:
The expected base salary for this position is $82,000 annually, more depending on experience.
This position is also bonus eligible - based on specific and relevant business metrics.
The Day-to-Day:
Drive daily outbound execution with a strong focus on efficiency, flow, and meeting ship‑to‑promise commitments
Own the end customer experience by ensuring orders leave the building accurate, on time, and in sellable condition
Monitor product handling, packing standards, and load quality—recognizing that outbound execution is how customers see the brand
Conduct regular floor audits to ensure product presentation, packaging, and labeling meet brand and customer expectations
Use data and real‑time dashboards to identify bottlenecks, labor inefficiencies, and service risks; act quickly to correct
Lead daily outbound huddles focused on customer impact, safety, quality, and performance to plan
Balance labor and volume throughout the shift to protect service levels while controlling cost
Coach supervisors and associates on customer‑focused decision making and standard work
Ensure WMS execution supports customer experience (wave timing, order accuracy, carrier selection)
Continuously improve outbound processes to reduce touches, damage, errors, and lead time
Escalate risks early that could impact customer delivery or service commitments
In this role you will:
Manage all aspects of workforce management including hiring, training, evaluating, mentoring, rewarding, disciplining, and succession planning.
Train team on all aspects of applicable business systems, including the use of the system features to improve accuracy and efficiency of all assigned processes.
Manage activities of employees engaged in loading/unloading, selecting, packing, shipping, receiving, and transporting of merchandise; maximize warehouse efficiency by recommending workstation changes and other work improvements as dictated by material stocking requirements. May also be required to assist in these activities as needed.
Manage incoming and outgoing shipment activity; oversee efficient, accurate, and timely customer service to ensure service goals are attained.
Maintain security of merchandise and equipment, and ensure safe working conditions; perform/supervise the annual physical inventory and daily cycle counts.
Determine routing of orders, and inspect loading operations to ensure compliance with shipping specifications, security, and direct movement of shipments from shipping and receiving dock to storage and work area.
Compile records of shipping and receiving activities, post weight and shipping charges, and prepare bills of lading.
Prepare various reports, including security, safety, inventory, trucking expense, and equipment maintenance.
Expedite special projects and emergency deliveries.
Participate in or assume leadership role on the Zone/Service Center Steering Committee.
What you bring to the table:
Minimum 2 year of experience: Extensive supervisory, logistics, and material handling experience required
Four-year degree preferred
Strong leadership skills and ability to effectively supervise staff and achieve results through others
Strong oral and written communication skills
Ability to perform the physical requirements necessary to receive, pick, pack, ship, and move materials throughout the warehouse, including, but not limited to, standing, walking, bending, twisting, stooping, reaching, climbing ladders, cutting wire, and lifting materials weighing up to 70 pounds.
Ability to operate and maneuver warehouse equipment, including, but not limited to, pallet jacks, forklifts, and push carts, in the manner necessary to move materials and consistent with manufacturers’ instructions and safety instructions.
Ability to work in a warehouse environment, including the ability to perform physical requirements, adapt to seasonal changes, significant temperature variations, and inclement weather conditions.
Ability to abide by safety instruction and use of Personal Protective Equipment (PPE) or its equivalent is required.
Ability to operate and maintain all automated warehouse systems
The Value of Graybar:
At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:
Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
Life Insurance coverage for you and options for your family.
Save on expenses with Flexible Spending Accounts.
Enjoy our Disability Benefits at no cost to you.
Share in our success with Profit Sharing Plans.
401(k) Savings Plan with company match to help secure your future.
Paid Vacation & Sick Days to spend time away from work or in case of an illness.
Rest and recharge during our Paid Holidays throughout the year.
Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.
Volunteer with Community Time Off to give back to the community.
Predictable Work Schedules to plan your life: no weekends or nights for most roles.
Celebrate your and others' achievements with our Employee Recognition Program.
Reach your career goals with our Educational Reimbursement and Career Development Programs.
And More Perks that support your well-being and career growth.
Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.
Why should you join Graybar?
At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business.
We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.
Apply now and find out what’s next for you.
Equal Opportunity Employer/Vet/Disabled