2626 W Beryl Ave Phoenix Arizona, 85021,Starting Pay :$23.00 Hourly
Position Description:
Responsible for administration and support tasks related to the Leave of Absence (LOA) programs, including family medical leaves (FMLA), non-medical leaves, American’s with Disabilities (ADA) and state leave laws for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities. Provides excellent customer service to Team Members, Leaders and Human Resources team.
Essential Duties and Responsibilities:
- First point of contact for the Leave of Absence Department; answers phone calls through the LOA phone line and responsible for managing the Ticketing system (Leave of Absence management request system).
- Responds to Team Member’s requests regarding accommodation and eligibility for LOA received by the HR Leaves Department, assigns cases to the Leave & Accommodation Partner, Sr. Leave Administrator, and or Manager, Leave Administration when necessary. Provides information for short-term and long-term disability benefits when requested.
- Completes Team Member intakes regarding a Leave of Absence or accommodation.
- Confirms Team Members leave request type based on eligibility, partners with Leave & Accommodation Partner, Sr. Leave Administrator, and or Manager, Leave Administration as appropriate.
- Uses approved templates to send Leave Notifications and updates to Leadership.
- Prepares and sends accurate leave-related documentation, this includes gathering and organizing employee leave paperwork, completing eligibility notifications, and sending these documents to leadership and the Team Member.
- Scans, saves, and attaches all documentation into HRIS system in order to maintain confidentiality of documents and to remain compliant.
- Receives, tracks, and enters all LOA information into HRIS or other tracking mechanisms, updates leave or accommodation statuses accordingly.
- Follows up with Team Members on missing/inaccurate/illegible paperwork for correct leave processing and determinations.
- Manages HRIS tickets, uploads documents, responding, re-assigning to Leave Partners, completes intakes related to HRIS requests received, and closes requests as needed within department service level agreements (SLA).
- Processes HRIS Absence Requests on a daily basis.
- Follows up on Team Member’s in Leave tracking system pending receipt of signed authorization form or completed Leave documentation.
- Confirms receipt of Team Member’s medical return-to-work notice; communicates the return-to-work with Leaders and Team Members. Processes return to work status in HRIS and other tracking system.
- Effectively communicates via phone and email the status of LOA or ADA accommodation(s) to Leadership, HR Business Partners, and Team Members, as appropriate.
- Ability to manage high call and email volume.
- Every pay period processed return to work audit to add vacation grants into the HR System if the Team Member was out on 1/1 or 7/1.
- Monitors, audits, and enters sick and vacation pay for Team Members during LOA, ensures hours are properly recorded in the timekeeping system for each pay period.
- Runs reports for Payroll and Benefits Teams to ensure medical benefits are reinstated.
- Builds relationships with Team Members and Leaders, and acts as a point of contact for our HR Leaves Department.
- Demonstrates best-in-class customer service; builds relationships internally and collaborates effectively on cross-functional teams.
- Maintains strict confidentiality and business logic.
- Backs-up other Team Members, as needed.
- Contributes to building a cohesive work environment by working together as a team.
- Escalates any compliance or risk issues and concerns to Leave & Accommodation Partner, Sr. Leave Administrator, and or Manager, Leave Administration.
- Maintains regular in person attendance.
- Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.
- Performs other related duties, as assigned.
Minimum Qualifications (Education, Experience, Skills):
- High School Diploma or GED required.
- 6 months of Human Resources experience or 1 year of related experience, preferred.
- Bilingual in English and Spanish, preferred.
- Proficient in MS Office including Outlook, Word, and Excel.
- Excellent written and verbal communication skills.
- Ability to speak and read English proficiently.
- Ability to pay attention to detail and ensure accuracy.
- Customer-focused orientation with strong communication skills and the ability to function as an effective and respected partner to internal clients.
- Ability to juggle multiple tasks while still delivering high quality results in a fast-paced environment, working well under pressure.
- Demonstrated ability to explain difficult issues and information clearly, ensuring communication is understood.
- Must have the ability to multi-task, solve problems, and meet deadlines as well as strong organizational skills and the ability to work in a fast-paced environment.
- Knowledge of laws and regulations regarding LOA including HIPAA, FMLA, ADA, PWFA, SAMHSA, FLSA and Wage and Hour Law.
- Ability to demonstrate objectivity in decision-making and the ability to maintain confidentiality of all Team Member information.
- Ability to remain compliant with our policies, processes, and legal guidelines.
- Ability to pass a background check and drug screen, where applicable for position.
You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:
- 5 Medical Plans
- Employer Funded Health Reimbursement Account (HRA)
- 3 Dental Plans
- Vision Plan
- 401K
- Employer Paid Life Insurance
- Employee Assistance Program (EAP)
- Paid Time Off; Sick and Vacation
- Paid Holidays
- These are just a few highlights of our key benefit offerings!
Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.
Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.
Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or leaves@goodwillaz.org if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.
For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5.
PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. (“GCNA/GIMV”) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain “@goodwillaz.org” or @gimv.org”, to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender’s email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security’s Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign