The Corrections Team Lead independently oversees complex corrections activities to ensure accurate issue resolution, strong process governance, and effective case management across interconnected workflows. The role applies deep process knowledge, analytical judgment, and attention to detail to mitigate operational risk, improve accuracy, and support consistent execution. Partnering cross‑functionally with Billing, Customer Master, Pricing, and other stakeholders, the role addresses root causes, drives process alignment, and supports continuous improvement. The Corrections Team Lead also strengthens team effectiveness by monitoring performance, facilitating knowledge sharing and cross‑training, and guiding junior analysts through escalations and best practices.
Why This Role Matters
Ensures accuracy, compliance, and risk mitigation by independently leading complex and escalated corrections, applying deep process expertise and analytical judgment to resolve high‑impact issues and prevent downstream errors.
Drives operational stability and continuous improvement through root cause analysis, performance monitoring, and strong SOP governance, reducing rework and improving end‑to‑end process execution.
Enables cross‑functional alignment by partnering with Billing, Customer Master, Pricing, Sales, and other teams to resolve systemic issues and strengthen connected workflows.
Elevates team capability and consistency by serving as the primary escalation resource, coaching junior analysts, and supporting onboarding, cross‑training, and knowledge sharing.
What you'll do
Complex Corrections & Escalation Management:
Lead resolution of complex and escalated corrections cases ensuring accuracy, compliance, and timely closure.
Manage high‑impact corrections requiring advanced analysis and cross‑functional coordination.
Act as the primary escalation point for complex corrections issues and risk mitigation.
Cross Functional Issue Resolution & Root Cause Analysis
Partner with Billing, Customer Master, Pricing, Sales and other teams to resolve systemic corrections issues.
Analyze recurring corrections drivers and recommend corrective and preventive actions.
Support end to end process alignment to reduce rework and recurring errors.
Operational Monitoring, Insights & Governance:
Monitor corrections volume, backlog, and performance trends through dashboards and reporting.
Provide operational insights and recommendations to support prioritization and improvements.
Support SOP governance, accuracy, and audit readiness for corrections processes.
Team Support & Knowledge Enablement:
Serve as an escalation and guidance resource for junior analysts on complex corrections.
Support onboarding, cross training, and knowledge sharing initiatives.
Contribute to consistent execution through coaching and documented best practices.
What We’re Looking For
Bachelor's Degree in Accounting, Finance or other business related field.
Experience with customer collections / accounts receivable.
4+ years of progressively responsible experience in accounts receivable, credit, or customer collections, including management of complex or high value accounts.
Demonstrated experience resolving escalated issues, such as disputes, pricing discrepancies, and contractual billing problems.
Experience mentoring or guiding junior analysts, sharing best practices, or reviewing work for quality and accuracy.
Proven ability to collaborate cross functionally (e.g., Sales, Credit, Billing, Legal) to address systemic AR challenges.
Strong communication skills with the ability to manage escalations and address complex customer issues.
Advanced Excel proficiency and strong command of Microsoft Office tools.
Broad experience with SAP or similar ERP systems, with the ability to troubleshoot process issues.
Strong analytical and problem solving skills, including root cause identification.
Ability to guide junior analysts and support process improvements.
Experience with SAP- Desired.
Experience with Salesforce- Desired.
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Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 49 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate
Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.