Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Position Summary: We’re looking for a Senior Associate, Product Management (Authorization Management) to contribute to the development of authorization management capabilities that help healthcare providers reduce manual effort and improve submission accuracy. Based in Chennai, this role partners with product, engineering, design, analytics, and operations teams to support the delivery of scalable prior authorization solutions. The position focuses on improving workflow efficiency, operational transparency, and automation performance across the authorization lifecycle.
About the Team: The Authorization Management team at athenahealth develops solutions that help healthcare providers secure insurance approvals before care is delivered. The team builds workflows that identify authorization requirements, automate request submissions, and track status updates throughout the process. By combining clinical, operational, and technical expertise, the team helps reduce delays, minimize denials, and improve provider efficiency. The product area plays an important role in simplifying complex payer requirements and reducing administrative burden for healthcare organizations.
Essential Job Responsibilities
Support the development and execution of product strategy for authorization management solutions aligned with customer and business needs.
Define and maintain product requirements, user stories, workflows, and acceptance criteria for development teams.
Collaborate with engineering, design, analytics, and operations teams to deliver scalable authorization automation features.
Analyze operational metrics, automation performance, and workflow data to identify improvement opportunities and support product decisions.
Partner with subject matter experts and operations stakeholders to ensure solutions align with healthcare standards and compliance requirements.
Support product delivery activities across discovery, development, testing, launch, and post-release improvements.
Evaluate AI-enabled tools and workflows to improve product analysis, documentation quality, and operational efficiency.
Communicate product priorities, tradeoffs, risks, and delivery updates effectively to cross-functional stakeholders.
Additional Job Responsibilities
Support release planning, launch readiness activities, and deployment coordination for new product capabilities.
Monitor customer feedback and product performance after launch to identify enhancement opportunities.
Participate in workflow design discussions and evaluate implementation feasibility and operational impact.
Assist in defining product success metrics and tracking performance against established goals.
Support issue triage, defect management, and escalation handling for product-related concerns.
Contribute to go-to-market activities and internal enablement initiatives as needed.
Document key decisions, dependencies, and process updates to maintain cross-functional alignment.
Perform other related duties as assigned.
Expected Education & Experience
Bachelor’s degree in Business, Computer Science, Engineering, Healthcare Administration, or a related field, or equivalent practical experience.
3–6 years of professional experience, including exposure to product management or cross-functional product delivery environments.
Experience defining product requirements, user stories, and acceptance criteria for software development teams.
Experience collaborating with engineering, design, analytics, and operations stakeholders in a cross-functional environment.
Strong analytical skills with experience using operational metrics, customer feedback, or business data to support product decisions.
Familiarity with healthcare workflows such as authorization management, revenue cycle operations, or clinical administration is preferred.
Ability to manage multiple priorities and contribute effectively across different phases of the product lifecycle.
Strong written and verbal communication skills with the ability to present ideas clearly to technical and non-technical audiences.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers