Job Title: Clinician Support Coordinator (CSC)

Overview:
The Clinician Support Coordinator (CSC) supports the Clinician Support Specialist (CSS) team by managing day-to-day operational processes that directly impact clinician experience. This role serves as a key liaison between internal teams and clinicians, ensuring accurate payroll processing, timely payments, and seamless onboarding. The CSC partners closely with internal stakeholders to drive clinician satisfaction, retention, and operational efficiency.

Key Responsibilities:

• Partner with the Customer Support and Time Processing teams to resolve payroll issues and improve processing efficiency

• Serve as a primary liaison for clinicians, providing timely support and issue resolution

• Investigate and resolve incomplete or inaccurate documentation by coordinating with clinicians and internal teams

• Manage the Clinician Support inbox, prioritizing and distributing tasks to the appropriate CSS team members

• Track and manage missing timecards in partnership with CSS team members and Account Managers

• Support timecard-related inquiries and ensure timely submission and resolution

• Process clinician PTO requests, ensuring accurate tracking and timely payouts

• Manage end-of-contract (EOC) PTO payouts and bonus processing to ensure on-time payments

• Ensure all required steps are completed in AMN systems for EOC bonuses and payments

• Monitor new hire orientation completion through RELI and ensure readiness prior to assignment start

• Provide weekly reporting on orientation completion to CSS leadership

• Document clinician interactions in AMN systems to maintain accurate records and support future outreach

• Capture detailed notes to enhance personalized communication and strengthen clinician relationships

• Analyze reports and trends to provide insights to the Senior Director, Sales Operations

• Support special projects and additional operational initiatives as needed

Internal Partners

Account Managers
Sales Managers
Clinician Support Specialists
Time Processing Team
Customer Account Management Team
Clinical Team

External Customers

Clients (VMS, MSP, Direct)
Clinicians

Systems & Tools

Microsoft Office (Excel, Word, Outlook)
Odoo, AMIE, Canva, PowerPoint, BRAIN, TSC

AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Our Core Values

● Respect ● Passion ● Continuous Improvement ● Trust ● Customer Focus ● Innovation

At AMN we embrace the ways we are similar and different; respecting all voices and ensuring everyone has the opportunity to contribute to our collective success. We acknowledge our shared responsibility to foster a welcoming environment where everyone feels recognized and valued. We cast a wide net to recruit and retain competitive talent and build healthcare workforces supportive of the communities we serve. We believe in the power of compassion and collaboration to build healthy communities where access to quality care is available to all. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

At AMN we recognize that in-person connections have value and promote collaboration. You will be expected to come into an AMN Healthcare office at a frequency dependent on the work arrangement for your role.