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Job Title

Sr. Supervisor, Commercial Casualty Claims - Remote

Requisition Number

R7737 Sr. Supervisor, Commercial Casualty Claims - Remote (Open)

Location

Nevada - Home Teleworkers

Additional Locations

Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arizona - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker {+ 20 more}

Job Information

We're Mobilitas, a commercial insurance company created by CSAA Insurance Group. Our mission is to reinvent commercial insurance in the mobility space to offer our partners innovative solutions for today’s way of doing business. At Mobilitas, we believe in what's possible and we use our inventive skills to meet the demands of modern mobility with exceptional service. We’re looking for motivated, innovative individuals who think big, move fast and are dedicated to creating a company from the ground up, without the constraints of a traditional insurance company. We’re excited to push the boundaries of commercial insurance and are looking for enthusiastic team members to help us reimagine insurance.

We are actively hiring for a Sr. Supervisor, Commercial Casualty Claims – Remote

Your Role:

As a Sr. Supervisor, Commercial Casualty Claims, you will supervise complex 1st and 3rd party auto and commercial injury claims, including litigation file handling for minor to complex litigated claims. You will be responsible for supervising claims in multiple states virtually. You will evaluate coverage questions and provide decisions associated with approval. You will be responsible for evaluating and providing guidance and settlement authority on cases above representative’s authority. You may potentially manage First Notice of Loss injury queue and may act as claims Liaison in partner states to build and maintain relationships with partner clubs.

Your Work:

Operations Management

Oversees the investigation, evaluation, negotiation, and conclusion of claims.
Directs, supervises, and evaluates workflow of claims.
Monitors goals and targets for staff in support of department strategy, ensures department goals and objectives are met.
Provides technical expertise to adjusters. Reviews files with adjusters for coverage issue resolution, liability outcomes, proactive follow-up, and settlement authority. Has accountability for decisions on coverage and liability claims of various complexity.
Manages phone queues.
Participates in Committee Review Process for appropriate specialty. Arranges and conducts meetings as required for the efficient operation of the department.
Ensures consistent and high-quality service levels through consistent ongoing monitoring of file quality, customer service reports and surveys and feedback for improvement.
Responsible for day-to-day application of organizational policies and procedures. Communicates and enforces administrative policies, operating procedures, and safety rules, communicates changes in policy and procedures, ensures compliance of company procedures and DOI regulations,
Oversees the daily operations of the business unit as well as multiple shifts in an operation that is open up to 7 days per week.
Recommends improvement to operational plans.
Ensures adequate staffing to meet department standards.
Works collaboratively with other departments on projects and offers assistance with expertise.
Produces Quality Assurance Reports (QARs).
Assists with recruiting and interviewing prospective employees and making hiring decisions.
Has shared responsibility and accountability for budgetary planning and results for business unit and oversees the use of internal and external resources to effectively manage costs.
Will act as claims Liaison for commercial customers and brokers to build and maintain relationships.
Manages catastrophe response in multiple states.
Acts as subject matter expert for claim-related issues as well as legislative and DMV regulatory reviews and recommendations.
Working with manager, conducts trend and competitive analysis focused on identifying process improvement opportunities.

Performance Management

Conducts training needs analysis, coordinates training needs of employees and ensures employees receive training relevant to their job duties and with a focus on achieving superior customer relations.
Promotes growth and development of staff through informal coaching and mentoring as well as formal feedback and evaluation of staff.
Communicates and enforces administrative policies and operating procedures.
Recognizes employee achievements utilizing a range of rewards & recognition methods and programs.
Responsible for conducting performance appraisals and recommending salary actions including promotions and terminations.
Administers counseling, disciplinary procedures, and/or corrective actions in conjunction with management and Human Resources.

Claims Procedures

Oversees the investigation and conclusion of claims.
Makes decisions on simple to complex policy coverage questions.
Responsible for compliance of all Commercial vehicle policies claim procedures and Department of Insurance regulations. (multiple states).
Responsible for ensuring Department of Insurance, Corporate clients and customer complaints are resolved in a timely manner.

Required Experience, Education and Skills:

3+ years of casualty or bodily injury supervisory experience within a claims environment.
Technical experience in handling claims relevant to adjuster role(s) supervised.
High School (HS)/GED or 3-year customer service experience in a virtual environment leveraging internet, phone, and chat features industry.
Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment.

What would make us excited about you:

Experience handling Commercial Auto, Rideshare, and/or TNC claims.
Bachelor's degree in related area or an equivalent combination of education and experience.
Associate in Claims (AIC), CPCU and/or ICAR designations.

Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.

Why Choose a Career at Mobilitas?

At Mobilitas, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.

Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at careers.mobilitasinsurance.com.

Career Growth: We believe in growth for everyone. Here at Mobilitas, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success.

Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including Mobilitas offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration.

Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.

Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact.

Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.

CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommoda