Small businesses are the backbone of the economy, and we’re here to help them win. We’ve built a platform that uses clever data to get them the funding they need in minutes, not weeks.
At Funding Circle, we have the restless energy of a fintech start-up with the stability of a public company. It’s a unique mix that gives Circlers the autonomy to take ownership and the scale to make an impact that truly counts.
We’re a high-performing team that chooses to lift each other up. We challenge, we champion, and we have each other’s backs - because we know that when we stand together, we move faster and build better.
The impact is real: Last year alone, the businesses on our platform generated £7.2bn for the UK economy 📈 Come and join a mission that matters!
[Read our Impact Report] | [See our Trustpilot]
📍 London (Hybrid) | 🤝 3 days in the office | 💰 £30,000 + Commision
You will support Introducer loan applications through the funnel to help the growth of business lending through introducers (for example; commercial mortgage/asset Introducers, Business Consultants, Accountants etc.). You will balance managing moving applications whilst updating and responding to our Introducer community needs.
Alongside answering initial introducer enquiries, you will help to deliver excellent customer service across a variety of responsibilities:
Taking inbound calls, managing, dealing and answering customer questions/queries
Respond to Introducer enquiries within the agreed SLA timescales either by email or telephone and update our systems accordingly
Request information from the Introducer either by email or telephone
Update the Salesforce CRM system with all relevant information so that Introducer loan applications can move through the funnel from application to loan
Develop strong working relationships with our Introducer sales teams
Support the Introducer business reporting by keeping information accurate and update
We value deep expertise, but a growth mindset and good energy are what really make our team click. We’re a group that chooses to lift each other up and think smart every day.
Experienced working in a phone based sales environment
KPI driven with the ability to work well under pressure
Able to manage your time effectively
Transparent and able to communicate with the customer – both good and bad
Confident with a good telephone manner and strong interpersonal skills
You’re able to proactively identify ways to use Generative AI to streamline your daily tasks and improve your personal productivity
Confident using approved AI tools safely and effectively to enhance your output and find a better way of working
We’re building a place where everyone truly feels they belong. Even if your past experience doesn't align perfectly with every requirement, we'd still love to hear from you.
We back you to build an incredible career. As a flexible-first employer, we use a "best of both" approach. We’ll see you in our London office to collaborate – with barista coffee and subsidised Just Eat lunches on us!
Our Circler Proposition focuses on five areas:
Flexibility: We provide a benefit allowance you can tailor to your own life and family.
Health: This includes private medical and dental, health assessments, and access to a digital GP.
Wealth: We offer life assurance, share schemes, and financial coaching.
Development: You get a dedicated annual learning allowance to help you level up.
Lifestyle: We have electric car and cycle-to-work schemes, plus season ticket loans.
We also have award-winning parental leave policies. We're here to support you through the big life moments, from fertility treatments to new additions to the family.