Join Cleveland Clinic’s Martin South Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This 100-bed hospital provides top-quality patient care to the communities in and around Martin County. Here, you will work alongside passionate physicians,nursesand other caregivers in a family-oriented, supportive environment.
At Cleveland Clinic, everyone is a caregiver, whether theyserve onour healthcare staff or in one of ournumeroussupportive departments. AsanOfficeCoordinatorClerical, caregiving starts in the office, where youassistwith scheduling, triaging calls and obtaining physician referrals to enhance customer service and support. This role is essential to the overall functioning of both thedepartmentand Cleveland Clinic, making you an invaluable andgreatly appreciatedmember of our family.There are opportunities to grow and evolve within your role—and even explore new career areas beyond it.
A caregiver in this position worksMonday-Fridayfrom9:00AM – 5:30PM.
A caregiver who excels in this role will:
Answer the phone, triage calls, schedule appointments, schedule diagnostictestingand/or surgical procedures, obtain referral/authorizations,maintainphysician calendar and other administrative duties.
Support clinic operations by direct involvement with the physician(s) and nurse(s).
Facilitate the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patient and/or other medical departments.
Work through and solve patient issues professionally andin a timely manner.
Take and relay phone messages for the respective area in a clear and concise manner in accordancetoCCF policy.
Assistwith calendar, meeting and travel arrangements as requested and ensure proper forms are completed.
Ensure all patients are rescheduled relating tophysicianout daysin a timely manner.
Utilize the correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via TotaleMed) as needed.
Verify and update patient demographics and insurance information.
Identifywhether patients need a referral and/or authorization and obtain referral and/or authorization when necessary.
Obtain proper information such as PCP, referring physician, CPT/DX codes prior to entering request into referral module.
Input reasons for all visitsonall appointments.
Ensure same day add-on appointment is communicated toappropriate departmentpersonnel and authorization is secured.
Complete and deliver surgery packets to OPS and Access Plus.
Maintain complete and up-to-date documentation and files, including product and service quotes.
Minimum qualifications for the ideal future caregiver include:
HighSchoolDiploma or GED
Two years of clerical, customerserviceor other relevant experience
Knowledge of medical terminology gained through experience or formal course work
Basic math skills, such as addition, subtraction, multiplication,divisionand percentages
Strong computer skills and working knowledge of Microsoft applications
Typing competency with the ability to format, spell, punctuate,editand proofread
Ability to transcribe dictated correspondence if needed
Preferred qualifications for the ideal future caregiver include:
Medical office or insurance experience
Prior experience in a pediatric environment
Physical Requirements:
Personal Protective Equipment:
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.