Job Description Summary:
The Coca-Cola Category teamseeksa highly skilled leader for ournew Convenience Retail and Customer Shopper Insights team. This role is integral to our relationship with our customers, sales teams, and bottling partners.
This is a leadership role responsible for setting strategic directionand day-to-daybusiness requirementsfor our North America Convenience RetailCustomer engagements. ThisSenior Directorwill also serveas the central leader for ourcross-channelCustomer Shopper Insightsin a single, coordinated function. This role blends customer-facing category leadership with enterprise-level insight generation to ensure Coca-Cola is positioned to win with shoppers. Success in this role will require accountability in leading a high-performing team, shaping category strategy, stewarding analytic and insight capabilities,and influencing senior Customer and internal stakeholders.
Key Responsibilities:
People Leadership:
Lead and develop a high-performing, multi-disciplinary Category Leadership and Customer Shopper Insights organization.
Recruit,retain, and grow top talent; build succession plans and strengthen analytical, technical, and strategic capabilities across the team.
Set clear expectations and foster a culture of accountability, curiosity, inclusion, and continuous improvement.
Lead and connect geographically dispersed teams.
Strategic Leadership:
Provide strategic leadership for Convenience Retail category growth, serving as a trusted thought partner to senior Customer executives.
Lead development of category strategies, opportunity assessments, and category blueprints that align shopper needs with Coca-Cola’s portfolio priorities.
Translate complex data into clear, actionable recommendations that influence Customer decisions and drive category growth.
Partner closely with Sales, Channel Strategy, and other cross-functional teams to embed category strategy into customer business plans.
Define and own the Customer Shopper Insights agenda with a centralized approach to insight generation that standardizes best practices, and ensures insights are prioritized, actionable, and consistently shape decision-making across Customers and Channels.
Insights, Analysis and Reporting:
Drive the integration of shopper, Customer, and market data to deliver clear descriptive and diagnostic insights that inform business decisions.
Enable data agility across Convenience Retail Customer capability platforms and cross-channel Shopper Insights needs to deliver descriptive and diagnostic analytics.
Advance predictive and forward-looking analytics in partnership with Coca-Cola’s Strategic vision in collaboration with Commercial and Strategy counterparts.
Elevate the role of Customer Shopper Insights as a core capability, ensuring it meaningfully influences category strategy,innovationand Customer engagement.
Qualifications:
Education:MBA Preferred but minimum of bachelor’s degree in business or finance
Experience:Minimum of 10 years’ experience in data analysis, consumer insights, category management, and/or space analytics
Analytical Skills:Strong analytical and problem-solving skills with the ability to interpret complex data and translate it into actional insights for multiple-stake holders.
Communication Skills:Excellent verbal and written communication skills with the ability to engage and influence stakeholders at all levels.
Customer Focus:Demonstratedability to build andmaintainstrong relationships with customers by understanding their needs.
Detail-Oriented: High attention to detail at both breadth and depth.
Skills
Advanced analytical capability– ability to draw insights and actions fromprimary and secondarydatasources.
Specific capabilities withcustomer specificdata sources (84.51, EYC, etc.)
High levelof experience in data providers (Nielsen, IRI)
High technicalskilland aptitude with computer software (MS Office, JDA, Power BI, etc.)
Demonstrated reputation for customer engagement withabilityto positively drive business results.
Ability to link category leadership strategies to customer strategies.
Research experiencewith knowledge of different research techniques, experiencein design and management of vendorsthrough project delivery.
Strong planning capability with the ability to set clear priorities, sequence work effectively, and drive progress against both near-term deliverables and long-term strategicobjectives.
Grows diversehighperforming teams through tough-minded talent management and proactively seeks development opportunities for employees.
Drives organizational performance, efficiency, & effectiveness by translating analytics into actions and results
Demonstrated ability to lead through change, set cleardirectionand align teams around a shared vision that drives measurable business impact.
Why Coca-Cola
We are taking deliberate action to nurture an inclusive culture that is grounded in ourcompanypurpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what ispossibleand believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as muchas whatwe achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+years. Visit Our Purpose and Vision to learn more about these b