Store Associate

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Retail Store Associates play a meaningful role within the CVS Health family. At CVS Health, we’re shaping the future of health care for people, businesses, and communities. With your talents and expertise, you can help us play a more active and supportive role in each person’s unique healthcare needs. Join our team of thousands as we positively impact millions…one customer at a time.

The Retail Store Associate position provides an opportunity, in a leading retail setting, to excel in a growing, high impact, customer focused role, working both independently and as a member of a team, to positively impact the lives of others.

Essential Functions:
 

• Providing differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues
• Focusing on the customer by giving a warm and friendly greeting, maintaining eye contact and offering help locating additional items, when needed
• Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures
• Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager
• Supporting opening and closing store activities, when needed
• Providing customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools
• Assisting pharmacy personnel when needed, including working regular shifts in the pharmacy as part of opportunities for growth and career development
• Embracing and advocating for new CVS services and loyalty programs that support our purpose of helping people on their path to better health
• 
  
• Required Qualifications
  • At least 16 years of age
    
    Physical Requirements:
     
  • Remaining upright on the feet, particularly for sustained periods of time
  • Lifting and exerting up to 35 lbs of force occasionally, up to 10 lbs of force frequently, and a negligible amount of force regularly to move objects to and from, including overhead lifting
  • Visual Acuity - Having close visual acuity to perform activities such as: viewing a computer terminal, reading, visual inspection involving small parts/details
  
  Preferred Qualifications
  • Previous experience in a retail or customer service setting
  
  Education

  High School diploma or equivalent preferred but not required.

Position Summary

Work as part of the Pharmacy and Front Store Team to ensure that each customer has a positive shopping experience at CVS and to ensure customer satisfaction by serving each customer according to our company Values. Please note in select markets the collective bargaining agreement rules regarding the Pharmacy Technician would apply.

Based on the role and location, this position may require you to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless you are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated. Proof of vaccination will be required on your first day of employment or within the first few months in the position, depending on the role and location. If you are considered for a role, more information will be provided during the hiring process.

Required Qualifications

• Must be at least 16 years of age
• Licensure requirements vary by state, click here to learn more.
• Must have the ability to perform the following tasks: Customer Service
• Greet each customer in a courteous and professional manner
• Assist all pharmacy and front store customers with their questions and concerns
• Request additional help when needed to maximize customer satisfaction
• Maintain customer/patient confidentiality according to HIPAA and company standards
• Answer telephone with appropriate greeting Operations
• Comply with all federal and state laws, rules and regulations
• Comply with CVS policy and procedures at all times
• Adhere to CVS workflow and ensure quality assurance standards are maintained at all times
• Maintain prescription prioritization throughout prescription processing
• Process prescriptions
• Including translation of SIG codes, product selection, counting and measuring drugs, capping and uncapping vials and bottles
• labeling of prescriptions
• Resolve Third Party rejections and complete any manual claim forms
• Perform all register transactions, in adherence of CVS policy and procedures
• This includes cash, check and charge transactions
• Bag merchandise upon completion of sale
• Perform all prescription pick-up procedures, in adherence of CVS policy and procedures; Complete Prescription Pick-Up Log, validate customer address, Make the Offer to Counsel and direct customer to Pharmacist or Intern (if applicable)
• Communicate with all healthcare professionals when permissible and according to state law
• Retrieve and file prescriptions appropriately according to State and Federal Law
• Participate in all required store operational meetings
• Maintain a clean, organized and professional pharmacy department, according to CVS standards
• Access, input and retrieve information to/from the computer
• Stand for extended periods of time
• Assist front store operations when needed Inventory Management
• Maintain in-stock by ensuring all inventory management policies and procedures are followed
• Utilize appropriate report(s) to maintain replenishment
• Pull outdated, damaged and recalled merchandise and prepare for return
• Assist with putting away drug orders (except CIIs) as permitted by law
• Preferred Qualifications

  Required Qualifications continued: Front Store Activities

• Operate a cash register including cash transactions, checks, charges
• Follow company policies and procedures regarding cash register performance
• Request additional help when needed to increase customer satisfaction
• Greet each customer using the eye’s, hi’s and help at all times and assist customers with their questions, problems and complaints
• Price merchandise utilizing price guns
• Store cleanliness: break area and rest rooms; vacuum; dust/face; clean windows; rubbish removal; exterior maintenance; sweeping
• Stock shelves
• Complete price changes: document counts, utilize price guns
• Answer the telephone using the appropriate greeting
• Process photofinishing orders
• Maintain check-out area: fill register supplies, bags; wipe counter tops;
• Issue rainchecks when requested
• React to potential shoplifters following company guidelines
• Maintain customer/patient confidentiality
• Maintain card department: order, stock, inventory, signing
• Maintain cosmetic department/units: clean, stock, set displays, sign, prepare returns (UPP system)
• Reset departments/end caps following POGs
• Display and sign weekly, promotional and seasonal merchandise
• Prepare damages: document counts and item numbers, seal trays
• In-store signing, including: shelves, displays, dump baskets, windows, ceiling
• Assist Pharmacy personnel when needed
• Complete minor in-store repairs i.e., carriage poles, change light bulbs
• Work out reserve stock
• Assist customers with large purchases (taking out to vehicle)
• Unload and load trays/cases - 35 pound maximum to a height of 4 feet
• Move trays/cases from one location to another Human Resources
• Support scheduling activities according to the needs of the business and workflow model
• Complete all required training programs
• Communicate with field management and corporate any required reporting
• Education

  High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.