The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Summary:
This job contributes to product strategy alongside cross-functional stakeholders, ensuring alignment with the shared vision. It includes implementing an architectural roadmap that balances innovative design with regulatory requirements, customer needs, and profitability. The position focuses on enhancing customer experience and monitoring success metrics through usability studies and market analysis. Responsibilities also encompass managing workstreams for analytics and competitive analysis, overseeing product profitability, participating in operational reviews, and collaborating with content developers, data scientists, and designers. This job is an individual contributor.Job Description:
Essential Responsibilities:
Minimum Qualifications:
Additional Responsibilities & Preferred Qualifications:
What you need to know about the role
This Technology Product Manager role resides in the CTO (Chief Technology Office) organization and contributes to the strategy, roadmap, and delivery of capabilities supporting B2B and B2C lifecycle marketing across owned and paid channels. At CL7, this role is a Staff-level individual contributor who inputs to cross-functional product strategy, implements the architectural roadmap, and applies sophisticated analytical judgment to solve complex marketing technology challenges.
Meet our team
The Marketing Technology domain team is responsible for the platforms and experiences that drive PayPal Lifecycle Marketing, engaging millions of customers worldwide. We partner with marketing and business stakeholders on the technology vision and roadmap, capability assessment, and Agile delivery — from backlog and requirements management through deployment. We are executing a transformation journey to build a best-in-class ecosystem spanning Data, Decisioning, Delivery (owned and paid), and Measurement.
PayPal is looking for an analytical, organized, and results-driven Marketing Technology Product Manager to contribute to the strategy, roadmap, and delivery of owned and paid marketing capabilities. Staff-level individual contributor implements the technical product roadmap across omni-channel lifecycle marketing — applying sophisticated analytical judgment, leading functional programs, and translating complex marketing needs into scalable, privacy-compliant solutions.
You will serve as the bridge between Marketing, Marketing Operations, Privacy, Legal, Architecture, and Engineering — driving alignment across high-priority initiatives with a focus on speed-to-market and business impact. The ideal candidate brings strong expertise in omni-channel marketing automation, cross-channel measurement frameworks, and data privacy compliance across owned (email, push, in-app) and paid media channels.
▶ AUTONOMY: Uses specialized expertise to identify issues, recommend best practices, and determine new approaches that impact others. Works independently on functional priorities.
• Input to product strategy with cross-functional stakeholders, ensuring alignment with the shared Marketing Technology vision for owned and paid channel capabilities.
• Implement the product roadmap balancing innovative design, technical delivery, regulatory compliance, time-to-market, and customer needs.
• Execute enterprise planning and requirements management in a privacy-compliant manner, spanning Marketing, Marketing Operations, Privacy/Legal, and 3rd party destination vendors.
• Facilitate communication between technical and non-technical teams to align on business priorities, roadmap, backlog management, and delivery timelines.
• Evangelize capabilities and features with marketing and marketing operations teams to drive adoption, growth, and efficiency.
• Influence peers and partners on product strategy and direction.
• Participate in operational mechanisms that drive execution and accountability, including Product Reviews, Operating Reviews, and Business Reviews.
▶ COMPLEXITY: Sophisticated analytical thought is used to exercise judgment. Leads others to solve issues of diverse scope where understanding of current business and technical trends is necessary.
• Control for the customer experience and customer needs in product requirements and as a key input to decision-making.
• Monitor metrics that inform the success of products, including usability studies, research, and market analysis.
• Take ownership of product success metrics; synthesize competitive insights and represent the customer passionately in trade-off decisions.
▶ COLLABORATION: Partners where analysis requires understanding of business trends. Leads functional projects and programs. Delegates and collaborates cross-functionally for growth of others.
• Define requirements for omni-channel marketing automation capabilities, including data needed for activation across CRM, email, push, app, and paid media.
• Apply knowledge of best-in-class segment, content, and contact ma