The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Summary:
As PayPal continues its mission to revolutionize commerce, we’re looking for a Cyber Reliability & Resilience Manager to join our PCIS / ICR team in our Luxembourg office. This is a senior governance, risk, and controls role within the First Line of Defense, responsible for ensuring PayPal Europe’s compliance with the EU Digital Operational Resilience Act (DORA) and other relevant European regulatory frameworks.Job Description:
Essential Responsibilities:
Minimum Qualifications:
Additional Responsibilities & Preferred Qualifications:
Your way to impact
The role carries end-to-end responsibility for monitoring, assessing, and reporting material ICT and cyber-related changes, overseeing the effectiveness of disaster recovery, business continuity, and cyber resilience controls, and acting as a subject matter expert for cyber incident management and regulatory reporting. The role provides entity-level senior management with assurance over the effectiveness of technology and cyber security control environment in line with supervisory expectations.
Your day-to-day
Digital Operational Resilience & DORA Accountability
Ensure the design, effectiveness, and ongoing testing of BCM, DR, and cyber resilience controls, including scenario testing, advanced testing techniques, and remediation tracking.
Actively contribute PayPal Europe’s First Line execution and oversight of DORA requirements, including technology risk management, business continuity, disaster recovery, cyber resilience, and operational resilience testing.
Oversee the monitoring and reporting of ICT resilience metrics and control effectiveness to senior management and governance forums.
Change Management & Material Change Oversight
Own and oversee PPEU material change management framework from technology, cyber, and resilience perspective.
Ensure new product launches, major technology changes, outsourcing arrangements, and strategic initiatives undergo appropriate due care and diligence, including information security risk assessment and regulatory impact analysis.
Monitor and challenge change initiatives to confirm compliance with relevant applicable obligations including: DORA, PSD2(& PSD3/PSR), GDPR, EBA Guidelines, and ECB supervisory expectations.
Act as a trusted advisor to business and technology leaders during major transformations, ensuring risks are transparently identified, assessed, and mitigated.
ICT Control Oversight & Assurance
Drive the planning, execution, and evaluation of ICT control testing and assurance activities, ensuring alignment between Enterprise outcomes and PayPal Europe’s local regulatory obligations.
Review, challenge, and validate control evidence across business lines and functional owners to maintain robust entity-level assurance.
Ensure timely closure of control deficiencies, effective remediation tracking, and escalation of material risks where necessary.
Identify recurring control weaknesses and advise on systemic improvements to strengthen the control environment.
Incident Management & Regulatory Reporting
Act as the First Line subject matter expert for ICT and cyber incident management, including severity assessment, escalation, and post-incident review.
Ensure incidents are assessed and reported in line with DORA, GDPR and other ECB/SEPA/EPC supervisory notification requirements.
Coordinate closely with enterprise security, legal, compliance, and communications teams during incident response and regulatory engagement.
Maintain high-quality documentation to support audits, supervisory reviews, and regulatory examinations.
Regulatory Engagement & Senior Stakeholder Management
Serve as key Luxembourg-based contact for ICT-related regulatory exams, audits, and supervisory interactions.
Prepare high-quality management information, assurance reporting, and regulatory responses for senior management, boards, and regulators.
Foster a culture of proactive risk ownership by providing guidance, challenge, and oversight to operational and technology leaders.
What you need to succeed:
7+ years of experience within financial services, payments, fintech, or regulated environments, with demonstrated senior-level responsibility.
Proven experience in ICT risk management, operational resilience, cyber risk, or regulatory oversight within a First Line or equivalent function.
Strong working knowledge of DORA, PSD2 (& PSD3/PSR), GDPR, EBA Guidelines and ECB supervisory expectations.
Hands-on experience with business continuity, disaster recovery, cyber resilience testing, and control effectiveness assessments.
Demonstrated expertise in incident management, regulatory notifications, and supervisory interactions.
Experience overseeing or challenging material change programs, new product la