The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Summary:
We are looking for a Director of Lifecycle Marketing to lead Venmo's lifecycle channel marketing organization and drive measurable growth across the full user lifecycle. This role sits at the intersection of marketing strategy, technical infrastructure, and business performance — requiring someone who can set vision, build team capability, and deliver enterprise-scale lifecycle programs in one of the most recognized consumer fintech brands in the US.Job Description:
Essential Responsibilities:
Minimum Qualifications:
Additional Responsibilities & Preferred Qualifications:
Strategy & Vision
Define and evolve Venmo's lifecycle marketing strategy, connecting channel programs to user acquisition, reactivation, and retention goals, and to product adoption, habituation, and engagement across debit, credit, crypto, Pay with Venmo, and other Venmo products
Set annual and quarterly lifecycle roadmaps, balancing evergreen program optimization with new lifecycle experience development
Develop and socialize the lifecycle vision to VP and C-suite stakeholders, including representation in planning cycles, MBRs, and performance reviews
Identify opportunities in personalization, segmentation, and automation to accelerate lifecycle performance and close measurement gaps
People Leadership
Lead, develop, and retain the lifecycle marketing team
Define team structure, capacity planning, and hiring strategy to scale the org in line with business complexity
Build a culture of experimentation, accountability, and quality across the team
Coach team members on program ownership, stakeholder management, and career development
Channel & Program Ownership
Own lifecycle performance targets — setting goals, tracking progress, and adapting strategy in response to performance data across acquisition, retention, and product engagement objectives
Drive scaled lifecycle programs across email, in-app, push, and emerging owned channels, with a focus on behavioral triggering, personalization, and incremental lift
Govern channel quality standards: frequency caps, suppression logic, segmentation frameworks, and compliance with CAN-SPAM, TCPA, and fintech regulatory requirements
Own the lifecycle experimentation roadmap — setting hypotheses, measurement standards, and synthesizing learnings into strategy
Lead lifecycle experience development for new Venmo products and commercial partnerships, driving adoption and engagement through owned channels
Cross-Functional & Infrastructure
Partner with Marketing Operations and Engineering to define martech requirements, prioritize capability roadmaps, and scale lifecycle automation infrastructure
Collaborate with Analytics and Data Science to build measurement frameworks, attribution models, and cohort-level insights that inform lifecycle strategy
Represent lifecycle needs in product and engineering planning cycles — translating marketing goals into technical requirements and driving alignment on prioritization
Partner with Legal and Compliance on channel governance, data use, and regulatory adherence
What We're Looking For
10+ years of marketing experience, including 5+ years in lifecycle, CRM, or retention marketing — with demonstrated experience managing managers and multi-squad teams
Proven experience leading lifecycle strategy at enterprise scale, with demonstrated impact on engagement, retention, and revenue KPIs
Deep expertise in behavioral segmentation, triggered messaging, lifecycle automation, and personalization at scale
Strong fluency in martech platforms (Braze or equivalent), CDPs, and the technical infrastructure that powers lifecycle execution
Demonstrated ability to influence cross-functional decisions at VP and C-suite level, including product roadmaps, martech investments, and org design
Experience defining measurement frameworks and working with analytics teams to establish lifecycle attribution and incrementality standards
Track record of building and scaling high-performing teams through periods of organizational change
Highly analytical, with the ability to synthesize complex performance data into clear strategic narratives and actionable next steps
Financial services or fintech experience preferred
Bachelor's degree or equivalent work experience required
The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:
Primary Location | Pay Range:
New York City, New York | ($176,500- $262,350 Salary)
Additional Location(s) | Pay Range:
Chicago, Illinois | ($160,500 - $238,700 Salary/Hourly)
Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.
Subsidiary:
PayPalTravel Pe