The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Summary:
The Senior Business Operations Manager is a high-impact, technically-oriented operator embedded within the Global Solutions Engineering (GSE) Business Operations team. This individual is a force multiplier for senior engineering leaders — enabling them to execute with precision, plan with clarity, and walk into every executive room fully prepared.Job Description:
Essential Responsibilities:
Minimum Qualifications:
Additional Responsibilities & Preferred Qualifications:
Existing familiarity with PayPal's engineering organization and established cross-functional relationships across product and engineering teams are a significant advantage and strongly preferred
Familiarity with payments, fintech, or platform/infrastructure products — or equivalent experience in a technically complex product domain
Experience with single-threaded ownership models, ring-fenced capacity frameworks, or similar strategic resourcing operating models
Background in engineering, computer science, product management, or technical program management
Experience with agile/SAFe planning, OKR-driven organizations, and JIRA-based dependency and program management
Advanced degree or equivalent demonstrated experience driving strategy and operations in a technical organization
WHAT WE'RE LOOKING FOR
8+ years in business operations, chief of staff, strategy, or a closely related field — with at least 3+ years supporting VP-level or above engineering or product leadership
Demonstrated ability to own a recurring executive review or planning process end-to-end: coordinating inputs across multiple organizations, enforcing a quality bar, and delivering under deadline pressure
Experience with engineering capacity planning and resource tracking — comfortable working with project and capacity data across large, matrixed engineering organizations
Technically credible: able to engage meaningfully with engineering teams, follow SDLC-based planning conversations, interpret engineering throughput metrics, and track technical program execution without needing everything translated
Strong datafluency:pulls from multiple sources,identifiestrends, and builds visualizations that make complex operational data clear and actionable for executive audiences
Expert-level presentation and slide craft (Google Slides, PowerPoint): able to build compellingexec-facing decks from rough inputs with a strong 'so what'
Active anddemonstrateduser of AI tooling — able to show how AI compresses your workflow and produces better outputs in less time
Exceptional written communication: equally confident writing a crisp one-pager, a leadership digest, or a long-form executive narrative
Proventrack recorddriving complex, multi-stakeholder workstreams across interdependent engineering and product organizations
High EQ, proactive by default, low ego — you succeed when the leaders and org you support succeed
Experience building and managing SharePoint sites, including designing pages, organizing content architecture, andmaintainingteam spaces to support cross-functional collaboration
Subsidiary:
PayPalTravel Percent:
15-
The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:Primary Location | Pay Range:
San Jose, California | ($129,500.00 - $191,950.00 Annually)Additional Location(s) | Pay Range:
No other locations are assigned to this requisition currently.Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.PayPal does not charge candidates any fees for courses, applications, resume revi