Senior Manager, Marketing Transformation & Operations

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

You don't just manage programs — you move mountains. At PayPal, you'll be at the epicenter of one of fintech's most ambitious marketing modernization efforts — migrating legacy platforms, building world-class lifecycle management capabilities, and accelerating AI-powered personalization that reaches hundreds of millions of customers globally. You'll orchestrate complex customer journeys across email, push, and in-app channels, turning real-time decisioning into measurable impact at speed. This is a role built for a builder — someone who thrives in ambiguity, rallies cross-functional teams around a bold north star, and is energized by the intersection of technology, creativity, and transformation. If you want your work felt by millions — this is your moment.

Job Description:

Essential Responsibilities:

• Support the marketing leadership team in strategy formulation, planning, and priority setting.
• Drive the annual planning process in partnership with segment marketing teams.
• Manage strategic priorities and assess their implications on the marketing budget.
• Oversee the transition of strategic projects into execution, collaborating with cross-functional teams.
• Prepare executive reports and contribute to cross-functional presentations and updates.
• Consolidate annual marketing planning activities into a single streamlined view and communication cadence.
• Provide thought leadership on opportunities for process improvement and operational excellence.

Minimum Qualifications:

• 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

• 8+ years of experience in marketing technology, business transformation, or marketing operations, with at least 3 years in a leadership or people management capacity.
• Deep hands-on experience with lifecycle marketing platforms such as Braze, Adobe Journey Optimizer, Salesforce Marketing Cloud, or Acoustic, including migration planning and platform rationalization across complex enterprise environments.
• Demonstrated ability to lead large-scale MarTech transformation programs from business case through execution, including vendor assessment, architecture design, and cross-functional stakeholder alignment.
• Experience managing program budgets in the $10M+ range and coordinating with systems integrators or consulting partners (e.g., Publicis Sapient, Deloitte, Accenture).
• Strong working knowledge of the broader marketing technology ecosystem including CDPs (Adobe RT-CDP, Segment, mParticle), CMS/DAM platforms, offer management systems, and measurement/attribution frameworks.
• Familiarity with enterprise data governance principles and how data quality, consent management, and identity resolution underpin effective lifecycle marketing.
• Experience defining and evolving marketing operating models, including workflow design, creative production processes, and the integration of AI/automation into campaign execution.
• Track record of driving measurable efficiency gains — whether through headcount optimization, cycle time reduction, or campaign volume scaling — while maintaining or improving quality and compliance.
• Proven ability to build compelling executive narratives and present transformation roadmaps to SVP/C-suite audiences, translating technical architecture decisions into business outcomes and financial impact.
• Comfortable operating in matrixed organizations where influence without direct authority is essential.
• Bachelor's degree required; MBA or advanced degree in a related field preferred.
• Experience in financial services, fintech, or payments is a strong plus.
• Background working with agile delivery methodologies and familiarity with Jira, Confluence, or similar tools for program management is expected.

Subsidiary:

PayPal

Travel Percent:

0

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The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:

Primary Location | Pay Range:

New York City, New York | ($143,500.00 - $212,850.00 Annually)

Additional Location(s) | Pay Range:

No other locations are assigned to this requisition currently.

Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes.  Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately.  To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. 

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employmen