The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Summary:
This job develops and articulates a clear vision and strategy for risk management, collaborates with stakeholders, inspires and leads teams, monitors risk exposure, and provides industry-leading guidance. It involves ensuring compliance and safeguarding the organization’s reputation.Job Description:
Essential Responsibilities:
Minimum Qualifications:
Additional Responsibilities & Preferred Qualifications:
Senior Director, Head of Consumer Identity, Onboarding & Account Integrity
Ownership of
Onboarding across consumer KYC, including identity matching, document verification, liveness/selfie flows, and watchlist screening
Synthetic identity and bot detection and mitigation — models and policy that identify fabricated or manipulated identities at the point of application
Step-up verification design and threshold governance for onboarding friction for consumer in PayPal and Venmo
1st party abuse and scam framework to mitigate loss severity and limitations both in early lifecycle monitoring for new accounts (90-day enhanced surveillance) and portfolio management
Account takeover detection — login anomaly scoring, credential stuffing defense, session behavioral biometrics
MFA and authentication strategy — enrollment rates, SIM swap detection, passkey/FIDO roadmap, delivering a graceful friction.
Account change controls — cool-down windows, re-authentication gates for high-sensitivity field changes
Compromised consumer account response playbook — freeze, notify, restore, and loss recovery
Qualifications
12+ years in financial services fraud, identity, or trust and safety, with at least 5 years in a senior leadership role
Deep experience operating KYC programs to mitigate stolen identity and bots at scale, ideally within a regulated financial institution or large payments platform
Hands-on experience with identity proofing technology — document verification vendors, biometric liveness, knowledge-based authentication
Demonstrated ability to build and lead strategy teams as well as provide feedback and directions to the detection science teams
Experience managing the tension between onboarding friction and conversion — fluency in false positive cost measurement
Experience in working with Product and Engineering organizations to build out fraud risk systems to implement fraudulent strategies to manage user profile
Familiarity with account takeover threat vectors including credential stuffing, SIM swapping, and session hijacking
Preferred background Financial institution (bank and wallet), large-scale consumer identity platform, or trust and safety at a major technology company. Regulatory experience with OCC or CFPB examination processes is a strong plus.
Subsidiary:
PayPalTravel Percent:
0-
The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:Primary Location | Pay Range:
New York City, New York | ($218,000.00 - $323,950.00 Annually)Additional Location(s) | Pay Range:
San Jose, California | ($218,000.00 - $323,950.00 Annually) Chicago, Illinois | ($198,000.00 - $294,250.00 Annually) Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefit