Manager, Loyalty Partnerships

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

The Manager, Loyalty Partnerships will lead the sourcing, development, and execution of strategic partner relationships within the PayPal Rewards program in the United States, with opportunities to influence global partnership strategy. This role is responsible for driving partner-led growth through strong business development, including identifying new partnership opportunities, structuring commercial agreements, and leading negotiations with external partners.

This individual will work cross-functionally to bring partnerships to market, ensuring they deliver compelling customer value, drive engagement and retention, and contribute to PayPal’s broader growth strategy in the United States and across global markets.

Job Description:

Essential Responsibilities:

• Drive revenue growth and global market expansion by identifying and cultivating strategic partnerships, channels, and opportunities
• Lead the negotiation with external partners and engage cross-functional support colleagues to ensure the successful delivery of solutions for large complex partnerships.
• Shape long-term commercial strategy by assessing market dynamics, competitive positioning, and partnership performance to prioritize high-impact growth opportunities.
• Establish scalable partnership frameworks and operating models that streamline execution, enhance collaboration across teams, and ensure consistent delivery of partner value.
• Align product and business levers (such as pricing and FX) to maximize revenue and market expansion opportunities.
• Partner cross-functionally with Product, Design, and Research teams to translate business priorities into scalable solutions — ensuring the technical design and implementation align with growth, commercial, and customer experience objectives
• Represent the end customer on an ongoing basis and use this knowledge to drive effective prioritization and decision-making.
• Collaborate and influence product outcomes in a matrix organization with multiple stakeholders such as Engineering, Operations, Risk, Legal, Sales, Business Development, Marketing, Finance, and Banking Partners.

Minimum Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

• 5-8+ years of experience in business development, strategic partnerships, or commercial roles, with a demonstrated track record of sourcing, negotiating, and closing partnerships
• Proven experience leading complex commercial negotiations and structuring partnership agreements that drive mutual value
• Strong understanding of partnership ecosystems, with the ability to identify and prioritize high-impact opportunities
• Excellent relationship management and communication skills, with the ability to influence both internal and external stakeholders
• Ability to operate in a fast-paced, cross-functional environment, balancing strategic thinking with hands-on execution
• Analytical and data-driven mindset, with experience evaluating partnership performance and informing decision-making
• Prior experience in loyalty, rewards, fintech, e-commerce, or digital platforms is strongly preferred

• Own the end-to-end partnership lifecycle: identify, source, and develop new opportunities; lead outreach, structure commercial terms, negotiate agreements, and oversee execution through launch
• Drive business development and revenue growth: build and manage a robust pipeline of strategic partners that enhance the PayPal Rewards value proposition and contribute to program growth
• Lead commercial negotiations: align with external partners on business models, economics, and long-term value creation while ensuring successful deal closure
• Expand and monetize existing relationships at scale: identify opportunities within PayPal’s merchant ecosystem to deepen partnerships through loyalty and rewards integration
• Develop partnership strategy for the US market: align partner selection and deal structures with customer needs, competitive dynamics, and PayPal’s broader objectives
• Collaborate cross-functionally: work with Product, Marketing, Legal, Finance, and Engineering to bring partnerships to life and ensure seamless integration and execution
• Drive performance and optimization: track key metrics, identify opportunities for improvement, and scale high-performing partnerships and campaigns
• Represent the customer and partner perspective: ensure partnerships deliver meaningful value to both end users and external stakeholders

Subsidiary:

PayPal

Travel Percent:

10

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The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:

Primary Location | Pay Range:

Chicago, Illinois | ($106,000.00 - $157,300.00 Annually)

Additional Location(s) | Pay Range:

No other locations are assigned to this requisition currently.

Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes.  Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately.  To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. 

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.