Sr Experience Designer

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

As a Senior Experience Designer, you'll shape how millions of users experience the Venmo app. You'll partner closely with cross-functional teams —product, engineering, research, and marketing— to define possibilities, align around shared vision, and turn complex challenges into elegant solutions. You'll move through ambiguity with clear thinking and a user-first mindset. You'll advocate for best practices, influence stakeholders, champion design excellence, and elevate the craft to ensure every experience delivers measurable value.

Job Description:

Essential Responsibilities:

• Perform product designs specialized in experience design knowledge and developed business expertise
• Lead projects and/or programs within the product function with moderate scope impacting function or sub-function
• Create customer experiences across digital and physical products within general parameters under broad supervision
• May act as a subject matter resource for entry level and developing colleagues

Minimum Qualifications:

• 3+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

You will be part of the Venmo Commerce Experiences Design team, creating sophisticated experiences that resonate with our users. The Commerce team shapes all aspects of our merchant experiences, to consumer view of the merchant experiences and Growing our Commerce Pillar. We work adjacent to the Core and Consumer Financial Services, Design System, and the Ads team.

Expect an immersive, fast-paced environment, overseeing multiple projects, while flexing your skills as an effective communicator — especially when it comes to relaying creative concepts to our design teams and company stakeholders.

Essential Responsibilities

• Develop and articulate clear objectives in enhancing user and customer experiences that deliver results and meet organizational goals.
• Influence decision-making at the senior leadership level.
• Design and deliver the most highly complex digital products and services using domain knowledge and extensive business expertise.
• Develop and deliver innovative strategies that benefit customers and product users.
• Lead major business projects which impact the Experience Design job family.
• Design, evaluate, and select process, product, and service improvements based on a thorough understanding of user and customer needs and industry trends.
• Highly self-sufficient, able to manage design responsibilities independently and balance iterative exploration with milestone-driven delivery.
• General awareness of front-end technologies (JavaScript, HTML/CSS) and how they impact design implementation.
   

We Would Love to Consider You for This Role if You Have

• 3+ years of experience leading and shipping consumer mobile app experiences, with a strong track record of measurable impact. Must be able to execute a blend of UX and visual design, with a strong portfolio showcasing design excellence in delivering impactful business outcomes and a high bar for craft.
   
• AI-Native Mindset: You understand that AI is a new design material. A proven track record of roles at the intersection of Product Design and emerging technology, specifically in AI/ML-driven environments.
   
• Modern AI Toolstack: Proficiency in Figma combined with an obsession with AI-accelerated workflows (e.g., Cursor, v0, prompt engineering for UI generation, and automated documentation).
   
• Exceptional craft skills: including the ability to build realistic prototypes and work fluently with design systems, pattern libraries, repositories, and internal design tooling.
   
• Effectively operates within an iterative design team, managing product design responsibilities against defined milestones and plans with little day-to-day oversight.
   
• Customer-obsessed: with experience using design research methods to uncover customer insights.
  
  Other Qualifications
• Bachelor's, Master's, or equivalent experience in one of the following areas: Design, Information Architecture, Human Factors, or equivalent project/portfolio experience.
• Experience working at either an agency or from within a consumer-facing app.
• Extensive experience working with resources such as pattern libraries, repositories, and internal communication tools.
• Mastery of product design methodology and lifecycle across significant channels and platforms.
• Thorough knowledge of essential channels and platforms, with experience in mobile, dedicated, web, and native solution design.
• Exceptional communication, presentation, and stakeholder management skills.

Subsidiary:

PayPal

Travel Percent:

0

-

The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:

Primary Location | Pay Range:

San Jose, California | ($143,500.00 - $212,850.00 Annually)

Additional Location(s) | Pay Range:

No other locations are assigned to this requisition currently.

Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes.  Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately.  To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. 

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally h