Lead Product Manager

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

We are seeking a Lead Product Manager, Consumer Growth - In-Store, to drive the next phase of growth for our Contactless Tap to Pay wallet. This entrepreneurial leader will own the growth funnel end-to-end and continuously optimize how users discover, set up, and begin paying with the wallet.

The role is a mix of testing new ways to accelerate growth and building new experiences that will attract more users to our products. You will measure success by how many users onboard and pay with the Contactless Tap to Pay wallet. As we expand to new geographies and product lines, you will have the opportunity to scale your impact alongside them.

You’ll collaborate closely with engineering, design, and data science, as well as partner teams across the Consumer org, marketing, GTM, and local market leadership to deliver impactful, customer-first solutions.

Job Description:

Essential Responsibilities:

• Inputs to product strategy with cross-functional stakeholders consistent with the shared vision for the product or enabling platform.
• Implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
• Controls for the customer experience and customer needs in product requirements and as an input to decision making.
• Monitors metrics that inform the success of products including usability studies, research and market analysis.
• Manages one or more workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
• Monitors product profitability measures, including budget.
• Participates in operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with product and technology leadership as needed.
• Partners with content developers, data scientists, product designers and user experience researchers.

Minimum Qualifications:

• 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

• An undergraduate degree or equivalent. MBA preferred.

• Hands-on software product management experience, particularly in mobile applications and consumer growth.

• Heavy consumer-facing experience, including building 0-to-1 products and scaling from 1-to-X

Key Responsibilities:

• Champion Customers: Advocate for users, ensuring our in-store solutions meet their needs and earn their usage. Obsess over the customer experience and how users are introduced to it, identifying how to reach more user segments and effectively onboard new customers.

• Think Like an Owner: Think broadly about opportunities to grow your product. Consider all options on how to grow the user base - whether it’s experimenting on existing flows, building a new feature, or partnering with another team. Cut through ambiguity and move with speed to test, learn, iterate, and deliver.

• Work Across Altitudes and Functions: Set a clear growth strategy while diving into details of experiments, funnels, and user journeys to bring it to life. Align teams across the company and seek out new opportunities for collaboration to bring more of the power of PayPal in-store. Partner with teams across the PayPal app to integrate Contactless wallet growth initiatives into their surfaces.

• Drive Growth Through Experimentation:  Develop and execute learning plans and experiments to test hypotheses, validate new opportunities, and scale what works. Leverage research, data, and insights to optimize your user journeys and funnels. Become a data champion for measuring our live products, building the mechanisms and culture that unlock the future growth of our products.

• Advocate and Influence: Represent your products company-wide and use influence to ensure your priorities become a reality. Communicate as effectively with an executive audience as you do with the working teams.

• Execute Effectively: Lead a scrum team to bring product plans to life, delivering impactful solutions to our customers. Institute repeatable processes that ensure continuous improvement.

• Be Accountable: Own the successes and failures of product experiences, maintaining accountability for both customer and business results. Translate both ways between customer experience and business metrics to ensure alignment.

Subsidiary:

PayPal

Travel Percent:

0

-

The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:

Primary Location | Pay Range:

San Jose, California | ($176,500.00 - $262,350.00 Annually)

Additional Location(s) | Pay Range:

No other locations are assigned to this requisition currently.

Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes.  Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately.  To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us. 

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t