About the Role
The Security Officer delivers a high-touch, concierge-level security experience across Gap lnc's San Francisco Headquarters. Serving as frontline ambassadors of the Global Security organization, Officers ensure a safe, welcoming, and professional environment while protecting employees, visitors, executives, Board members, contractors, and assets. This role blends premium hospitality with disciplined physical security practices, including perimeter protection, access control, emergency response, and real-time coordination with the Global Security Operations Center (GSOC).
Security Officers embody Gap lnc.'s "Safeness for All" culture, maintaining strong situational awareness, technical proficiency, and customer-first engagement in a dynamic corporate environment. You will be part of a highly respected Global Security team that plays a critical role in protecting the people, products and experiences that create our house of iconic American brands.
What You'll Do
- Oversee and ensure the security of all assigned areas within the San Francisco corporate headquarters, maintaining a consistently safe and secure environment.
- Manage building access and support an efficient flow of employees, contractors, and visitors while enforcing security and access control protocols.
- Inspect, monitor, and maintain security compliance across entry points, lobbies, common areas, stairwells, and perimeter locations.
- Conduct regular interior and exterior patrols to ensure perimeter integrity, identify safety hazards, and detect potential risks.
- Operate and monitor security systems, including CCTV/VMS, access control, radio communications, and life-safety systems.
- Coordinate with employees, visitors, contractors, and vendors, ensuring adherence to security procedures and providing concierge-level service.
- Issue, manage, and retrieve access credentials, including temporary badges and contractor passes.
- Respond promptly to emergencies, alarms, and security incidents as the first on-scene responder, ensuring proper escalation and communication.
- Collaborate with the GSOC and external emergency services (fire, medical, law enforcement) when incidents or emergencies require support.
- Support the implementation and readiness of emergency procedures, including evacuations, shelter-in-place, and other life-safety protocols.
- Maintain accurate logs, documentation, and incident reports in accordance with Global Security standards.
- Participate in ongoing security briefings, post updates, and team training sessions to maintain site readiness and awareness.
- Conduct routine safety, security, and system inspections to ensure compliance and identify improvement opportunities.
- Complete required recurring training, drills, and online learning courses to ensure compliance with security and life-safety standards.
- Concierge-Level Customer Service: Demonstrated ability to provide high-touch, white glove service while maintaining strict security standards and a welcoming environment.
- Professional Communication: Exhibits a polished, professional demeanor with strong verbal and written communication skills; able to interact effectively with employees, executives, VIPs, contractors, and diverse visitors.
- Security & Technical Expertise: Strong understanding of access control operations, perimeter protection, CCTV and surveillance systems, and corporate security technologies.
- Sound Judgment & Decision-Making: Proven ability to assess situations quickly and make appropriate decisions during both routine activities and high-stress incidents, while remaining calm and composed.
- Organizational Excellence: Demonstrates strong time management, multitasking, and prioritization skills, ensuring reliable execution of daily responsibilities and incident workflows.
- Independent & Team-Oriented Performance: Capable of working autonomously with minimal supervision while also collaborating effectively with team members, GSOC personnel, and cross-functional partners.
- Adaptability & Resilience: Thrives in a fast-paced, dynamic environment, adjusting to evolving security needs, shifting operational priorities, and unexpected incidents.
Who You Are
- A polished, customer-focused professional who delivers white-glove service in every interaction.
- Highly observant, proactive, and able to identify risks before they escalate.
- Skilled in de-escalation, communication, and relationship-building across all levels of the organization.
- Comfortable working in a fast-paced, high-profile corporate environment with shifting priorities.
- 3+ years of security, concierge, or hospitality experience in a corporate or high-security environment.
- At least 21 years of age.
- Valid driver's license and the ability to pass a motor vehicle background check.
- Must successfully complete a CritiCall computer-based assessment during the hiring process.
- Experience with CCTV/VMS, access control platforms, radios, or other security technologies. Ability to walk, stand, patrol multiple floors, and respond quickly to emergencies.
- Ability to pass a criminal background check and meet all licensing requirements.
- Experience in a Security Operations Center (GSOC/SOC).
- CPR/AED/First Aid certification (American Red Cross preferred).
- Training in conflict resolution, de-escalation, or customer experience.
- Experience supporting C-suite leaders, Board of Directors, or VIP clientele.