Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Role Overview:
Powering how global enterprises engage digitally, this role shapes the performance, scalability, and experience of Genesys’ corporate web platform, which supports millions of customer interactions and critical demand generation efforts. You will own the end to end delivery of modern web experiences, influencing architecture, performance, and platform evolution across a highly visible digital ecosystem. At Genesys, we are redefining customer experience through AI driven innovation and human centered design, and this role plays a critical part in delivering fast, secure, and intelligent digital journeys. You will partner closely with cross functional teams to drive platform modernization, elevate engineering standards, and enable scalable growth across global markets. This role offers strong visibility into enterprise initiatives, exposure to advanced technologies, and opportunities to expand influence across platform strategy and engineering leadership.
Key Responsibilities:
Design and deliver end to end web solutions that improve performance, scalability, and user experience across global digital properties
Build responsive, accessible front end experiences that drive engagement, conversion, and customer satisfaction
Develop and optimize back end services, APIs, and integrations that enable scalable and reliable web functionality
Own platform features throughout their lifecycle, ensuring reliability, maintainability, and production readiness
Drive architectural decisions that enhance system scalability, security, and long term platform evolution
Reduce technical debt through modernization efforts that improve engineering velocity and system performance
Optimize hosting, caching, and content delivery strategies to improve uptime, speed, and global accessibility
Strengthen observability, monitoring, and incident response to ensure operational excellence and rapid issue resolution
Implement secure coding practices and contribute to compliance initiatives that protect customer data and platform integrity
Partner with cross functional stakeholders to align engineering solutions with business goals, customer experience, and growth strategy
Mentor engineers and contribute to a culture of technical excellence, collaboration, and continuous improvement
Required Qualifications:
5 or more years of professional experience in full stack web development and engineering
Strong expertise in HTML5, CSS, JavaScript, and modern front end development practices
Solid experience in back end development using PHP, Node.js, or similar technologies
Proven experience working with CMS driven architectures, with strong preference for WordPress
Demonstrated experience designing and consuming RESTful APIs
Strong understanding of MySQL database design, optimization, and security
Experience working with cloud platforms such as AWS, GCP, or Azure, or enterprise hosting environments
Strong knowledge of CI/CD pipelines, DevOps practices, and release automation
Demonstrated expertise in performance optimization, caching strategies, CDNs, and scalable web architectures
Strong understanding of web security, accessibility standards, and regulatory compliance
Preferred Qualifications:
Experience with containerization technologies such as Docker or infrastructure as code
Experience with modern front end frameworks such as React, Vue, or similar
Experience with WordPress development, including theming, plugins, or enterprise implementations
Familiarity with NGINX, caching layers, and advanced performance optimization techniques
Experience mentoring engineers or leading technical initiatives in enterprise environments
Background in B2B, SaaS, or complex global digital ecosystems
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.