Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Global Planning Manager is a member of the Revenue Intelligence team, reporting to the Global Planning Lead, Revenue Intelligence.
The candidate should have demonstrable experience in sales planning processes, territory and quota tooling, cross functional enablement, and displayed the ability to autonomously move projects forward. The candidate should be excited to accelerate their career trajectory by contributing to and learning from strategic go-to-customer initiatives and projects focused on Sales and Marketing in a market leading SaaS company. Genesys offers a fast-paced environment with great opportunities for professional growth and career advancement.
Ideal candidates will have a minimum of 8 years of analytical, tooling, and sales process experience in the technology or software industries supporting Sales and Marketing organizations, including hands-on experience in Sales Planning and proficiency working within the Workday Adaptive Planning platform.
Key Responsibilities, (including but not limited to):
Planning Tooling & Enablement
Drive and implement Workday Adaptative Planning’s capabilities for the sales planning and territory & quota setting process.
Work side-by-side with external implementation vendors to educate them on our process, critical planning elements, and ensure requirements are addressed as part of the onboarding process.
Curate views within the Sales Planning tool with Regional Sales Operations to facilitate analysis in support of the fiscal year planning cycle
Interpret, validate, and analyze data outputs by leveraging dashboarding, modeling, and other data visualization techniques.
Develop data products and views that can be leveraged for planning and target setting within the Revenue Operations team as well as other teams across Genesys.
Manage and facilitate regional reporting requirements including but not limited to;
Work to remove duplication of effort and ensure we are leveraging centrally produced dashboards and reports where possible.
Work with the planning leads to ensure business reporting requirements are captured and included in global reporting initiatives.
Support Global operations in reconciling and ensuring consistency from various data sources and assist in driving the automation of analytics in support of planning.
Provide insights into effectiveness of specific programs and investments and report progress against those assumptions laid out in planning through the budget and bookings-based outcomes.
GTM Planning Excellence
Work with Global Planning Lead, to drive Globally Consistent Cadence planning schedule; including but not limited to:
Understanding potential hierarchy structural changes
Incorporation of strategic initiatives into the planning framework
Create clear and consistent vocabulary leveraged cross functionally
Integration of a globally consistent capacity model
Ensure our outputs and insights are aligned to the corporate strategic pillars, aligned to finance’s budget process and frameworks, and investment trade-off implications are clear to stakeholders.
Measures for Success:
Curation and development of reporting templates and dashboards for management.
Coach, enable, and work with stakeholders to ensure they can derive insights and drive action from produced analytics.
A willingness to learn new software and tools to enable better decision making by sales business partners.
Able to operate successfully in a lean, fast-paced organization, and to create a vision and organization that can scale quickly.
Responsible for managing various projects, demonstrating coachability and adaptability to stakeholder preferences.
Minimum Requirements:
Bachelor’s degree Business, Economics, Computer Science, Information Management or Statistics.
Proven experience with the development and implementation of Workday Adaptive Planning
Understanding of sales processes, quota & territory modelling, target setting, and compensation models.
Advanced level in Excel leveraging PowerBI, advanced formulas, financial modelling, and PowerPoint.
Strong knowledge of and experience writing in SQL. SOQL knowledge is a plus.
Experience in automating workflows leveraging ChatGPT, Claude, or other AI tools.
Experience in Salesforce workflows, Snowflake, Databricks, Tableau, and running SQL queries.
Minimum 8+ years professional experience in analytics, operations, or planning type role.
Strong written and verbal communication skills with a track record of presenting to senior management.
Strong analytical skills and attention to detail to be able to capture stakeholder needs and translate them into written application and operational requirements.
Strong team player with ability to work cross culturally and across business units.
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$109,000.00 - $191,600.00Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use t