Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Drive the accuracy, visibility, and operational integrity of the SMB sales pipeline, ensuring that every opportunity progresses with clarity, discipline, and strategic alignment. This role plays a central part in enabling revenue outcomes by combining end-to-end ownership of select opportunities with structured partner support across a high-volume environment. At Genesys, we are advancing customer experience through AI-powered innovation and empathy-led design, and this position contributes directly by helping partners and customers move efficiently from interest to value realization. You will influence deal strategy, forecasting reliability, and cross-functional coordination while gaining exposure to partner ecosystems and full-cycle sales execution. This role offers strong visibility into revenue operations and a clear pathway to expanded ownership in sales strategy and enterprise selling.
Key Responsibilities:
- Maintain high-integrity CRM data and ensure all opportunities reflect accurate stage, next steps, contacts, and timelines
- Drive forecasting accuracy and pipeline visibility, ensuring alignment between committed forecasts and actual outcomes
- Enforce pipeline hygiene standards to improve deal velocity, data quality, and decision-making reliability
- Ensure all opportunities meet internal compliance requirements, including documentation, approvals, and data completeness
- Enable partner-led deals by guiding positioning, competitive strategy, and execution approach to improve win rates
- Coordinate internal resources and provide partners with relevant tools, insights, and context to accelerate deal progression
- Own end-to-end execution of TSD-registered opportunities, including discovery, solution alignment, pricing, and closing
- Lead structured deal progression by proactively managing next steps, timelines, and stakeholder alignment across the sales cycle
- Partner with Solutions Consultants to validate technical fit and deliver compelling solution demonstrations
- Act as the primary customer contact for TSD-led opportunities, ensuring a seamless and professional buying experience
- Manage internal approvals and cross-functional dependencies to remove blockers and drive deals to close
- Strengthen alignment with Partner Managers to improve partner performance and resolve execution challenges
Required Qualifications:
2+ years of experience in sales, including exposure to BDR, SDR, or full-cycle account executive roles
- Strong understanding of sales processes, pipeline management, and forecasting methodologies
- Demonstrated ability to maintain high levels of accuracy and discipline in CRM systems and data management
- Experience managing multiple opportunities simultaneously in a fast-paced, high-volume environment
- Strong communication skills, with the ability to clearly articulate next steps and align stakeholders
- Ability to collaborate effectively with partners, internal teams, and cross-functional stakeholders
- Foundational understanding of SMB market dynamics and customer buying behavior
- Proven ability to stay organized, detail-oriented, and process-driven in a scaling environment
Preferred Qualifications:
- Experience supporting or working within partner or channel-driven sales models
- Familiarity with CRM and forecasting tools such as Salesforce or Clari
- Exposure to SaaS or cloud-based technology sales environments
- Ability to interpret account potential and contribute to opportunity-level strategy
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$63,100.00 - $110,900.00
Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.