Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
About The Role
We are seeking a dynamic and execution-oriented Manager of AI Enablement & Automation to lead our India-based AI enablement and automation team. This role will own the deployment, governance, and adoption of AI tools that accelerate productivity and reshape how teams work across the business.
You will lead a high-performing team responsible for AI platform operations, workflow automation, and enterprise enablement, partnering with global technology and business leaders to turn AI capabilities into measurable outcomes.
This role combines technical depth, operational rigor, stakeholder leadership, and change management expertise.
AI Platform Ownership & Operations
Workflow Automation & RPA
People Leadership & Team Development
This role accelerates the adoption of AI across the enterprise by ensuring tools are effectively deployed, governed, and embedded into daily workflows driving measurable productivity gains and more efficient ways of working across teams.
In parallel, the role delivers targeted automation solutions to reduce manual, repetitive work where native integrations are limited, enabling teams to operate more efficiently and consistently.
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.