In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an ‘owner’ of Genesis and keep our patients at the center of everything we do - always.
Work Shift:
Evening Shift (United States of America)Scheduled Weekly Hours:
20Department:
Central Video SitterOverview of Position:
Provides continuous video observation and surveillance of assigned patients. First line of action is to verbally redirect the patient from engaging in at risk behaviors. Summons the nursing staff if the patient requires assistance.ESSENTIAL DUTIES
1. Maintains visual observation of patients and surrounding areas at all times.
2. Verbally redirects patient using digital 2-way audio device that is in patient room.
3. Immediately summons the nursing staff if the patient requires assistance.
4. Provides appropriate level of intervention to the assigned patients based on the patient treatment plan and orders as received from the RN.
5. Participates in hand-off of pertinent information/behavior for assigned patients when arriving on unit and upon completion of shift.
6. Arranges meal break times with nurse. Informs nurse prior to leaving monitoring station for any reason to ensure constant patient observation.
7. Demonstrates behaviors in line with service excellence by providing patient with explanations as necessary, but does not counsel, provide clinical information or share opinions.
8. Seeks help or advice as soon as possible when patient appears to pose a threat to themselves or others.
9. Participates in a collaborative identification and reporting of patient safety issues.
10. Seeks assistance with removal of any potential safety hazard from room and reports findings to charge nurse or unit manager.
11. Accurately documents interaction with the patient, specifically regarding the patient actions, needs and requests, within Epic.
12. Maintains up-to-date knowledge of and follows safe work practices and safety rules. Participates in department and organization safety programs to help prevent unsafe conditions.
13. Maintains current understanding and proficiency of the Video Monitoring (VM) software.
QUALIFICATIONS
1. High school graduate or G.E.D.
2. Must have at least some previous experience providing direct patient care in a hospital environment or other clinical setting.
3. Ability to learn Epic data entry in order to document appropriate patient information.
4. Ability to communicate effectively with patients using a microphone and headset.
5. Ability to communicate with hospital staff and respond quickly to patient behavioral changes.
6. Ability to use discretion and courtesy when working with patients, visitors, and staff.
7. Basic computer operation skills with basic Microsoft Windows experience.
8. Efficiency in multitasking with ability to prioritize simultaneous situations.
PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS
1. Living the Genesis Mission, Vision and Values
• Performs work in a manner that is quality focused.
• Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect.
• Results oriented and focused on achievement of objectives.
• Acknowledges and responds to the diversity of people and the situation.
• Encourages peers (others) to be owners of change.
• Always makes the effort to anticipate and exceed customer needs and expectations.
• Possesses the ability to engage others with patience and understanding.
• Acts in a manner that creates positive first and lasting impressions.
• Demonstrates the ability to own issues until they are resolved.
2. Patient Centered Care (patients/families, physicians, co-workers, all other internal/external customers)
• Introduces self and role…connects with everyone.
• Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback.
• Asks for and anticipates needs and concerns of others.
• Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.)
• Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately.
• Responds to requests in an appropriate and timely manner.
• Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed.
3. Promotes Patient and Employee Safety
• Demonstrates safe Patient Handling (i.e. transfers, transport, care administration, nutrition, medication, etc.)
• Demonstrates safe Materials Handling (i.e. appropriate use and disposal of chemicals, infectious wastes, etc.)
• Demonstrates appropriate knowledge of Infectious Disease precautions and use of proper protective equipment
• Demonstrates Slips/Trips and Falls Awareness.
• Actively contributes to maintaining a safe, clean and quiet environment.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Works in an office environment.
2. Capable of continuous monitoring of up to 15 patients on one screen at one time and remaining alert at all times while on duty.
3. Answers telephone calls, uses personal computer and other business machines extensively, which requires the ability to apply finger dexterity. Individual bends, reaches, pushes and pulls file drawers to file records and reports.
4. Regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds.
5. Vision abilities required include up close vision, peripheral vision, depth perception and the ability to adjust focus.
This description reflects in general terms the type and level of work performed. It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent.
Thank you for your interest in employment at Genesis. Genesis is committed to being an equal opportunity employer. Selection of applicants for employment is based only on qualifications and the requirements of a specific job.