In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an ‘owner’ of Genesis and keep our patients at the center of everything we do - always.
Work Shift:
Day Shift (United States of America)Scheduled Weekly Hours:
40Department:
Genesis East Pointe Health CenterOverview of Position:
Under the delegation and supervision of the office manager, the multi-skilled technician will administer basic, direct and/or indirect patient care and perform various procedures and related services necessary to the care and needs of patients/customers. Performs clerical duties and other department functions as directed.ESSENTIAL DUTIES
1. Accurately takes and records measurements or readings.
2. Provides direct patient care, under the direction of an office manager, office supervisor, or physician in a warm and friendly manner.
3. Escorts patient to exam room or other clinical area as appropriate.
4. Takes vitals of patient to include weight, height, blood pressure and temperature.
5. Reviews patient history, medication, and concerns or reasons for patient visit.
6. Will provide injections under the direction of the physician or mid-level provider (NP or PA)
7. Assists with front office area tasks including: greeting patients; answering phones and routing calls correctly; collecting co-payments or other outstanding patient balance; posting payments to correct patient account; copying and/or scans photo ID’s and insurance cards; printing billing tickets; filing lab results, x-ray reports and other charts and dictation into filing system; ensuring pre-certifications are obtained as necessary; and scheduling outpatient testing or other appointments as directed by physician.
8. Correctly enters patient demographics into practice management system.
9. Assists with charge capture when needed.
10. Assist revenue cycle manager as needed.
11. Works collaboratively with other caregivers within the office setting.
QUALIFICATIONS
1. High school graduate or equivalency required.
2. Current CPR certification or ability to obtain within 30 days of employment.
3. One-year patient care technician experience or related health care experience.
4. Prior phlebotomy experience, or attend in-house training.
5. Staff Assistant experience.
6. Ability to work in a fast-paced, and at times, stressful office environment.
7. Knowledge of medical terminology.
8. Ability to read, write and explain or describe information to patients/customers, physicians, office and hospital staff.
9. Attention to detail and the ability to function in the front office and/or back office regardless of specialty.
PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS
1. Living the Genesis Mission, Vision and Values:
• Performs work in a manner that is quality focused.
• Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect.
• Results oriented and focused on achievement of objectives.
• Acknowledges and responds to the diversity of people and the situation.
• Encourages peers (others) to be owners of change.
• Always makes the effort to anticipate and exceed customer needs and expectations.
• Possesses the ability to engage others with patience and understanding.
• Acts in a manner that creates positive first and lasting impressions.
• Demonstrates the ability to own issues until they are resolved.
2. Patient Centered Care (patients/families, physicians, co-workers, all other internal/external customers)
• Introduces self and role…connects with everyone.
• Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback.
• Asks for and anticipates needs and concerns of others.
• Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.)
• Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately.
• Responds to requests in an appropriate and timely manner.
• Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed.
3. Promotes Patient and Employee Safety
• Demonstrates safe Patient Handling (i.e. transfers, transport, care administration, nutrition, medication, etc.)
• Demonstrates safe Materials Handling (i.e. appropriate use and disposal of chemicals, infectious wastes, etc.)
• Demonstrates appropriate knowledge of Infectious Disease precautions and use of proper protective equipment
• Demonstrates Slips/Trips and Falls Awareness.
• Actively contributes to maintaining a safe, clean and quiet environment.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Regularly required to stand, walk, talk, hear, use hands to finger, handle, or feel, reach with the hands and arms, and taste or smell.
2. The employee is occasionally required to climb, balance, stoop, kneel, crouch or crawl.
3. Regularly lift or move up to 10 pounds; frequently lift or move up to 25 pounds; and occasionally lift or move up to 50 pounds.
4. Special vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.
5. Must be flexible with daily assignments, including evening hours beyond normal office hours of 5pm.
This description reflects in general terms the type and level of work performed. It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent.
Thank you for your interest in employment at Genesis. Genesis is committed to being an equal opportunity employer. Selection of applicants for employment is based only on qualifications and the requirements of a specific job.