Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

P&C IT Services provides professional services to help our business units and corporate functions use technology to create, manage, and optimize information and business processes. IT Services can include a wide range of activities such as: software development, data management, Cloud services, IT security, network security, technical support, establishing and overseeing access rights, procuring and maintaining equipment or software, managing the infrastructure, and defining security procedures, The overall goal of IT Services is to provide technology solutions that increase efficiency, reduce costs, and give our company a competitive advantage over our competitors.

Great American’s culture is built on connection, shared learning, and strong relationships. To support this, employees in this role are expected to be on-site a minimum of two days a week, with the potential to work three days remotely. Core in‑office days are Tuesday and Thursday but will be determined by business needs.

Essential Job Functions and Responsibilities

- Lead end‑to‑end discovery and requirements definition for complex AI and automation initiatives, ensuring clear problem framing, scope, assumptions, and success measures.
- Partner with business stakeholders, product management, engineering, and architecture to translate business needs into well‑defined, implementation‑ready requirements and artifacts.
- Own creation and maintenance of high‑quality functional documentation, including user journeys, process flows, and automation/AI runbooks.
- Prepare complete, decision‑ready materials to support architecture and governance reviews, ensuring alignment with enterprise standards and delivery readiness.
- Provide senior‑level analysis support across Digital Assistant workstreams, enabling consistency, reuse, and reduced delivery risk through strong documentation and requirements hygiene.

Job Requirements

Education: Bachelor’s degree in Business, Information Technology, Computer Science or a related field.

Experience: Generally, a minimum of 6 years of related experience that includes experience in designing, coding, testing, debugging, documenting and/or maintaining applications required or configuring and using application software in a business setting.

Scope of Job/Qualifications: Provides requirements guidance to program manager, project manager and/or project teams. Participates in all phases of the requirements life cycle and requirements teams for small to moderately complex programs and projects. May make recommendations for Best Practices and introduce new techniques/tools to the BA Practice (including methods/approaches). Exhibits strong business knowledge and ability to identify and define business needs including a high level of understanding of organization's business and technology operations. May serve as Scrum Master on an agile team, helping the team through a combination of facilitation and coaching, while also helping those outside the team understand how to interact with the team. May serve as an agile development team member, creating and testing the product increment. Strong analytical skills with the ability to gather and analyze data to drive decision-making.

This job is non-exempt in California.

Business Unit:

Property & Casualty IT Services

Benefits:

We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.

Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

*Excludes seasonal employees and interns.

AI / Automation Business Analyst

About the role

Education: Bachelor’s degree in Business, Information Technology, Computer Science or a related field.

Experience: Generally, a minimum of 6 years of related experience that includes experience in designing, coding, testing, debugging, documenting and/or maintaining applications required or configuring and using application software in a business setting.