Hotel Quality & Experience Advisor

Want to build a brighter, bolder future and cultivate your career? Join Ecolab’s team and help create a world in which we all thrive. 

EcoSure, the brand protection division of Ecolab, partners with global brands to create an end-to-end brand protection strategy. Through a collaborative approach to on-site assessments, coaching, digital learning and industry best practices, we create a unique program that encompasses the critical components of any operation. EcoSure conducts more than 500,000 assessments annually in 140+ countries around the world. The results are real-time insights and actionable steps that mitigate brand risk and optimize guest experience. 

Ecolab is seeking a Brand Protection Advisor to join our teamin Boston, MA. As a Brand Protection Advisor, you’ll deliver on-site evaluations, coaching, and insights that elevate food safety, guest experience, workplace safety, and operational excellence. You’ll partner with clients to identify risks, reinforce brand standards, and drive continuous improvement, making a measurable impact on public health and customer satisfaction. 

How You’ll Make an Impact:  

• Conduct a variety of brand protection visits at client locations using a foundation of consulting, coaching, and training to meet the unique expectations and program requirements of the clients and help protect their brand and delight their guests

• Develop and deliver summary presentations of assessment findings, areas of improvement, and recommendations to client leadership 

• Partner with other EcoSure and Ecolab teams to solve client challenges 

• Complete a budgeted number of visits each week, delivering an exceptional client experience 

• Utilize an iPad, Microsoft Suite, and Customer Relationship Management (CRM) technology to ensure efficient planning and perform essential job functions

• Support the growth initiatives of our company and our clients 

• Adhere to HIPAA guidelines (where applicable) while completing operational visits within hotels, restaurants, convenience stores, the education sector, healthcare and senior living facilities by interacting with staff and residents 

Position Details: 

• Candidate must reside within a commutable distance of Boston, MA

• Percent of overnight travel required: 100% 

• Position requires the ability to work occasional evenings, weekends, and overtime as business needs dictate 

• Based on customer requirements, obtaining ServSafe and/or CP-FS certification(s) may be a condition of continued employment

What’s Unique About This Role: 

• The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best 

• Paid training program that includes job shadowing, e-learning modules, structured field activities, and customized classroom-style training 

• Company-paid vehicle for business and personal use, where applicable 

• Plan and manage your schedule in an independent work environment 

• Be part of a company that values a culture of safety that includes top-notch safety training and personal protective equipment 

Minimum Qualifications:  

• High school diploma

• Two years of hospitality industry-related experience 

• Position requires a current and valid Driver’s License with no restrictions

• Due to the nature and hours of the work, must be 21 years of age or older 

• No Immigration Sponsorship available for this position

Physical Requirements of Position: 

• Being around, touching and potentially consuming food made from or with animal products and/or top allergens

• Lifting and carrying 25 pounds 

• Inspecting client playgrounds by climbing, crawling in tight areas and going down tube slides

• Bending, squatting, shifting and adjusting movement to assess areas low to the ground and above the head 

• Standing and walking for extended periods of time in client locations 

• Driving and/or flying to client locations as needed; you are responsible to have the proper documentation to fly such as a Real ID or other acceptable form of identification 

• Driving a company-paid vehicle as required to perform job duties (pre-employment and ongoing motor vehicle record checks will be performed to determine eligibility to drive a company vehicle) 

Ecolab is committed to providing reasonable accommodation to qualified individuals with a disability. 

Preferred Qualifications:  

• Bachelor’s degree in culinary, hospitality or business field 

• Multilingual (Spanish & French preferred) 

• High-level customer service and advanced consultative skills 

• Ability to work well under pressure, juggle tasks and work efficiently against deadlines 

• Strong planning and organizational skills and high attention to detail 

• Ability to work effectively without supervision, show initiative, good judgment, and superior decision-making and problem-solving skills 

What’s in it For You:  

• Starting on Day 1: Access to our comprehensive benefits package including medical, dental, vision, matching 401K, company-paid pension, stock purchase plan, paid parental leave, select discounted childcare resources, and more! 

• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments 

• The ability to make an impact and shape your career with a company that is passionate about growth

• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best

About Ecolab: 

At Ecolab, we prioritize our talent-first philosophy by creating the most capable and diverse team to excel at our nearly three million customer sites. Building on a century of innovation, our 48,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, life sciences, hospitality and industrial markets in more than 170 countries around the world. Our solutions not only enhance operational efficiency but also contribute to sustainability and public health, making a positive impact on the world. We are committed to eliminating unnecessary complexities and embracing a beginner's mindset, continuously seeking new perspectives and innovative solutions to stay ahead in a rapidly changing world.