Associate Director of Integrated Facilities Management

Job Title

Associate Director of Integrated Facilities Management

Job Description Summary

The Associate Director of Integrated Facilities Management (IFM) – NOAM - provides senior level operational leadership and performance oversight for a designated client portfolio. This role is accountable for the execution, quality, and financial performance of integrated facility services while supporting the strategic objectives established by the Global Director of IFM Operations and Strategy. The Associate Director serves as the primary operational client liaison for the geographical region, where responsibilities also include MSA compliance, adherence to business plan, budgetary control, capital planning and oversight of the daily management and operational activities associated with the portfolio.

Job Description

Position: Associate Director of Integrated Facilities Management

Position Summary: The Associate Director of Integrated Facilities Management (IFM) – NOAM -  provides senior‑level operational leadership and performance oversight for a designated client portfolio. This role is accountable for the execution, quality, and financial performance of integrated facility services while supporting the strategic objectives established by the Global Director of IFM Operations and Strategy. The Associate Director serves as the primary operational client liaison for the geographical region, where responsibilities also include MSA compliance, adherence to business plan, budgetary control, capital planning and oversight of the daily management and operational activities associated with the portfolio.

This is a 5 day on-site position based at our Client’s office locations in Eagan, Minneapolis, with remote leadership responsibilities for Senior/Regional Facility Managers and other reports across the US and Canada Region.

Essential Responsibilities:

• Operational & Service Delivery Leadership
  • Provide day‑to‑day leadership and oversight of integrated facilities services, including engineering, maintenance, janitorial, life safety, site services, and workplace support functions.
  • Ensure all services are delivered in accordance with contractual requirements, SLAs, KPIs, and client performance standards; identify performance gaps and implement corrective actions as required.
  • Drive consistency, standardization, and best practices across assigned sites while supporting continuous improvement initiatives sponsored by the Global Director.
  • Support contract governance and compliance by monitoring service delivery against MSA requirements and escalating risks, deviations, or commercial impacts to the Global Director.
  • Lead the supplier performance management and expectation setting, to deliver through our third party vendors.
• Financial & Commercial Management
  • Develop, manage, and forecast annual operating and capital budgets (OpEx/CapEx) for assigned properties; track performance, explain variances, and identify cost optimization opportunities. Lead the team to post accurate accruals and chase down vendor invoices within the invoicing window.
  • Support capital planning by providing scope input, financial analysis, and execution oversight for approved projects.
  • Monitor vendor costs and service delivery to ensure financial discipline, value realization, and contract compliance.
• Client Relationship Management
  • Serve as the primary operational point of contact for client stakeholders, building trusted, consultative relationships and ensuring alignment between facility operations and client business objectives.
  • Lead regular operational reviews, prepare and present performance reporting, and escalate risks or material issues to the Global Director as appropriate.
  • Partner with the Global Director to support broader account planning, strategic initiatives, and value‑added service opportunities.
• People Leadership & Talent Development
  • Directly lead, coach, and develop Regional/Senior Facilities Managers  and below to drive engagement, accountability, and high performance.
  • Support recruiting, onboarding, training, and performance management activities to ensure appropriate staffing levels and skill alignment across the portfolio.
  • Foster a culture of safety, professionalism, and continuous improvement while building leadership capability and talent depth within the team.
• Risk, Compliance & Safety
  • Ensure compliance with all applicable local, state, and federal regulations, including environmental health & safety, fire/life safety, and corporate risk management standards.
  • Monitor subcontractor performance and ensure all work is completed safely, competently, and in accordance with approved procedures.
  • Support emergency response planning, incident management, and business continuity efforts across assigned sites.
  • Identify operational, financial, and compliance risks across the portfolio and partner with the Director to develop mitigation strategies.

Key Competencies:

• Strategic & Operational Leadership
• Financial Acumen & Budget Management
• Client Relationship & Stakeholder Influence
• People Development & Performance Management
• Vendor & Contract Management
• Risk Management & Compliance
• Problem Solving & Decision Making
• Communication (Written & Verbal)

Education:

• Bachelor’s degree in Facilities Management, Corporate Real Estate, Engineering, Business Administration, or a related field required.
• Master’s degree (MBA or related discipline) preferred.

Important Experience:

• 8–12 years of progressive experience in facilities management, corporate real estate, or integrated FM environments.
• Demonstrated experience managing multi‑site or complex portfolios with integrated hard and soft services
• Proven leadership experience managing teams, vendors, and significant operating budgets.

Additional Qualifications:

• Professional certifications such as CFM, FMP, CPM, RPA, PMP, or LEED AP preferred.
• Strong working knowledge of CMMS platforms, financial reporting tools, and Microsoft Office applications.
• Ability to travel within the assigned portfolio and provide on‑call leadership support as required.

Work Environment:

This position typically operates in a professional office environment but requires minor travel to various client sites within the portfolio from time to time. Exposure to mechanical rooms, construction sites, and rooftop equipment areas is expected during site inspections.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 50% of the time; and extend hands and arms in any direction.

AAP/EEO Statement:

C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

Other Duties:

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Note: This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candida