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Position Summary
This is a remote role candidates can live anywhere in the United States
Coram/CVS Heath is looking for dependable, customer service oriented individuals to join our Enteral Nutrition Center team! As a Customer Service Specialist, you will support the Enteral Nutrition department by processing monthly patient refill requests and ensuring documentation is accurate before shipping orders.
Directly impact a patient's life by processing new patient orders and updating electronic medical records, working with the patient admissions department to help bring a patient on services with the company.
As a Customer Service Specialist- Refill Team you will:
*Answer incoming calls from patients, caregivers, branches and patient referral sources regarding nutrition therapy order status.
* Triaging calls to various departments.
*Verifying patient demographics and insurance information to ensure accurate shipment.
This is a full-time benefited position and it NOT through an agency. Typical hours for this role are Saturday and Sunday; with alternating work shift Monday- Friday.
Hours available are:
Saturday & Sunday
7am-3:30pm CST
7am-3:30pm CST
Additional weekday shifts to be determined based on availability.
Challenge your healthcare training or current customer services skills to make a difference in a patient’s life by explaining by initiating the referral process and answering questions from patients and caregivers on their admissions status.
Coram CVS/specialty infusion services is a Fortune 5 company and national leader in the home infusion and enteral fields. This is uniquely rewarding opportunity putting your skills and experiences to work supporting an innovative specialty pharmacy operation.
Required Qualifications
*Minimum one year experience working in a customer service environment.
* Experience with data entry.
* Experience working in Microsoft Office, specifically Excel, Outlook and Word.
Preferred Qualifications
* Home infusion or durable medical equipment (DME) experience.
* Call center experience.
* Experience working in a healthcare environment.
Education
High School diploma or GED
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $25.65This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.