Network & Connectivity Operations Engineer (VMware / NSX) (Level II, SR, Lead) (RapidScale)

Company

Cox Communications, Inc.

Engineering / Product Development

Sr Cloud Engineer

Individual ContributorHybrid - Ability to work remotely part of the week

Yes, 5% of the time

Day

Compensation

Compensation includes a base salary in the range of $101,500.00 - $169,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

AtRapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies.

We are searching for a Network & Connectivity Operations Engineer (VMware / NSX) who will be responsible for designing, implementing, and supporting secure, highly available network connectivity across multi-tenant cloud environments. This role operates at an advanced technical level, focusing on VMware NSX and software-defined networking to enable scalable, resilient, and secure customer solutions.

This position is open across Level II, Senior, and Lead levels, depending on the candidate’s experience, scope of expertise, and ability to operate in complex, customer-facing environments.

This is a customer-facing, Tier 3 engineering role thatownscomplex escalations, resolves advanced network issues, and ensures SLA-driven performance and availability. The engineer plays a critical role in delivering standardized managed services, supporting migrations and upgrades, and acting as a trusted technical advisor to customers while mentoring junior engineers.

PRIMARY RESPONSIBILITIES

·Design, implement, and support network connectivity solutions within multi-tenant VMware environments, with a strong focus on NSX

·Troubleshoot complex network issues across east-west and north-south traffic flows, including routing, firewalling, and segmentation

·Serve as a Tier 3 escalation point for advanced connectivity and network-related incidents

·Ensure network performance, availability, and reliability in alignment with defined SLAs and customer expectations

·Configure and manage NSX components, including logical switching, routing, distributed firewall, load balancing, and VPN services

·Implement and enforcemicrosegmentationand security policies to protect customer environments

·Support customer onboarding, migrations, and platform upgrades, ensuring seamless connectivity and minimal disruption

·Collaborate cross-functionally with cloud, infrastructure, security, and support teams to deliver integrated solutions

·Participate in root cause analysis (RCA) and problem management activities to identify and prevent recurring issues

·Contribute to the development and maintenance of standardized MSP service offerings and operational procedures

·Automate and optimize network provisioning and operational tasks where possible 

·Act as a technical advisor to customers, providing guidance on best practices, architecture, and optimization

·Mentor and support junior engineers, contributing to team development and knowledge sharing through Knowledge Base articles

QUALIFICATIONS

Minimum Requirements (Level-Based)

Level II Engineer

·Bachelor’s degree ina relateddiscipline and 2+ years of experience in a related field

·OR a master’s degree with up to 2 years of experience

·OR 6+ years of relevant professional experience 

Senior Engineer

·Bachelor’s degree ina relateddiscipline and 4+ years of experience 

·OR a master’s degree with 2+ years of experience 

·OR Ph.D. with up to 1 year of experience 

·OR 8+ years of relevant professional experience 

Lead Engineer

·Bachelor’s degree ina relateddiscipline and 6+ years of experience 

·OR a master’s degree with 4+ years of experience 

·OR Ph.D. with 1+ year of experience 

·OR 10+ years of relevant professional experience 

Core Experience (All Levels)

·Experience in network engineering within enterprise or managed services environments

·Strong experience with VMware networking technologies, including NSX

·Advanced troubleshooting skills across complex, distributed network environments

·Experience operating in a Tier 3 support or