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We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Patient Access Representative - AGP

Location

Stow

Facility

Stow Health and Wellness

Department

Patient Registration-Cleveland Clinic Akron General

Job Code

U99943

Shift

Evenings

Schedule

3:00pm-11:00pm

Job Summary

Job Details

Join Cleveland Clinic Akron General's Stow Health and Wellness Center and become part of a top healthcare system in Akron. This patient-friendly facility offers a variety of primary care, emergencycareand specialty services along with Lifestyles, a medically based fitness program and facility.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Access Representatives deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. As a Patient Access Representative, you will pre-register and greet patientsas well asverifyinformationand collect copays. You are the first person the patient will interact with once they are throughsecurity,and you will set the tone for how the visit goes. Patients are not at their best during an Emergency Department visit, makingempathyavitaltrait for this caregiver to have.Your role is essential to ensuring a seamless model of access for patients,physiciansand family members.

A caregiver in this position workseveningsfrom3:00PM – 11:00PM, including every other weekend.

*Please note that if you are selected, you will need to attend a 2-week EPIC training starting on your first day. The training is Monday-Friday from 8:00AM – 4:30PM on-site at Stow Health and Wellness. You will need to attendall daysof this training. Once the training is complete, you will then startworkon your assigned schedule/shift.In order tobe considered, you will need to acknowledge that you are able to attend the full duration of the training.*

A caregiver who excels in this role will:

Perform registration and obtain information about demographics, insurance, medical and financial.

Crosstrain tostaffall areas of patient access, such as front desk, admitting office,EDand cash register.

Function as a Super User and act as a resource fortraining ofnew caregivers.

Provide registration and cash collection access in Epic.

Minimum qualifications for the ideal future caregiver include:

HighSchoolDiploma or GED and two years of experience in a customer facing role

ORanAssociate’sDegreeand one year of experience

ORaBachelor’sDegree

Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year

Basic PC software application knowledge and ability to use multiple data systems

Physical Requirements:

Ability to communicate and exchange accurate information.
Ability to perform work in a stationary position for extended periods.
Ability to work with physical records or operate a computer or other office equipment.
In some locations, ability to travel throughout the hospital system.
In some locations ability to move up to 25 lbs.

Personal Protective Equipment:

Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.