POSITION: IT System Administrator
DEPARTMENT: Information Technology
REPORTS TO: General Manager
FLSA STATUS: Exempt
LEGENDS GLOBAL
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.
Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.
Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!
Position Summary
The Venue IT Systems Administrator & Event Support role owns day-to-day IT operations for the stadium, including workstation and server maintenance, identity/email administration, cyber security, and live event technology support. The role also supports event credentialing technology, ABI/badge/terminal systems, EOC technology readiness, and user/device onboarding/offboarding
Essential Duties and Responsibilities
1)Endpoint Fleet Support
- Provide operational support for 50+ workstations/laptops spanning Guest Services, viewing stations, event laptops, and administrative employee devices.
- Administer and maintain recurring endpoint security/filtering services, including workstation cloud web filtering and cloud email spam filtering.
- Perform workstation maintenance and remediation (BIOS updates, software cleanup/uninstalls, general PC performance tuning).
- Troubleshoot peripherals and printing (driver reinstall, printer setup/moves, badge printer cleaning and repositioning).
- Support endpoint level cybersecurity controls and assist with phishing response, email quarantine handling, and secure device configuration.
- Ensure endpoint practices align with league and organizational security requirements during daily operations and live events.
2) Server, Backup, and Systems Health
- Maintain and monitor – Multiple servers (including camera servers, virtual hosts, file server, domain controller, lighting servers, BAS server, and related venue systems).
- Execute recurring server maintenance
3) Identity, Email, and Collaboration Administration (M365)
- Handle onboarding/offboarding tasks
- Administer distribution groups and email routing tasks
- Manage spam/quarantine workflows
- Provide mailbox-level support
- Support MFA/authenticator setup and resets as needed for business continuity
4) Venue Operational Systems
- Support ABI terminals/badge-related equipment.
- Configure and support iPads used for operations
5) Event Technology Support (On-Site, Pre/During/Post Event)
- Provide on-site event support covering system/server health checks, ABI checks, workstation readiness, guest services systems, user support during events, and operational tasks.
- Support NFL activities during events: programming, placement, connectivity evaluation, and setup on event networks.
- Support special events (concerts, soccer, races, games) with pre-event checks and real-time troubleshooting.
6) Security Readiness, Awareness, and Documentation
- Support security work and coordination: suspicious email investigation, distribution of phishing awareness messaging, and documented security discussions/planning with leadership and corporate stakeholders.
- Create/maintain operational documentation and procedures.
- Support audit-related requests by collecting and providing required IT/system items for annual audits and participating in auditor discussions when needed.
7) Vendor and Facilities Coordination
- Coordinate with vendors for IT-related procurement and facility technology.
- Participate in planning for infrastructure/space needs
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
- Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent technical experience)
- 1–3 years of experience providing technical support in a corporate or help desk environment
- Hands-on experience with hardware/software troubleshooting, user account management, and basic network support.
SKILLS AND ABILITIES
- Clear, professional communication abilities when working with both technical and non-technical users
- Ability to manage multiple tasks, prioritize tickets, and stay organized in a fast-moving environment
- Familiarity with IT best practices around security, system maintenance, and user support.
COMPENSATION
Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
WORKING CONDITIONS
Location: On-site – 1 Cardinals Dr., Glendale, AZ 85305
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.