The Opportunity:
Provide direct user support and response to customers using AEA Tools for questions regarding account administration, system and network status. Support/interface with the customer via phone, VTC, email, chat, and applicable online presence, such as JIRA, Confluence, SharePoint, and SpySpace.
Responsibilities:
• Respond to system issues and perform first level corrective maintenance
• Respond to complicated user questions
• Provides advice, guidance, and direction to other technical help desk technicians with complicated user questions or requests
• Provide first line communications to the customer team to ensure appropriate operational awareness is available in a timely and concise manner
• Create additional SOPs as needed to perform corrective maintenance
Qualification:
Required:
• Ten (10) years of demonstrated hands-on experience with Intelligence Community (IC) tools and capabilities.
• High school diploma
• Understanding of product workflows in an operational setting.
Desired:
• Bachelor’s degree from an accredited university is highly desired.
• Operational experience as an analyst preferred.
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$84,900 - $178,400