D
DEEL · JOBS.ASHBYHQ.COM
POSTED 1D AGO
Associate Customer Operations Manager
◆ Full-time
About the role
Who we are is what we do.
Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.
Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.
Why should you be part of our success story?
As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.
Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.
Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.
Summary
You’ll be the face and voice of Deel for our clients, both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our client’s trusted advisor by providing strategic guidance on operational and product-related issues. Simultaneously, you will be an internal advocate for clients with Deel by championing new products and capabilities to facilitate the expansion of each client’s business with Deel.
You are a passionate business builder at heart. You get energized by tackling complex, challenging, often ambiguous problems and driving real impact across a business. You are not afraid to get your hands dirty to deliver projects. You are a talented generalist at home, diving into data for insights, and confident in cross-functional project management with multiple stakeholders. Working with great people is a non-negotiable priority because you thrive in a highly collaborative, high-performance team. If that is you, join our team!
Responsibilities
Manage and foster relationships with client accounts as part of our growth function
Build relationships and strategically navigate clients through their experience journey
Train your clients on Deel processes and how to navigate the Deel platform successfully to compliment their needs
Lead your client interactions with product adoption and future growth in mind, bringing the discussion back to Deel core value propositions
Strengthen relationships with your accounts, solving their challenges and helping to eliminate and uncover churn
Become a trusted partner to your accounts, understand their business needs and build solutions to their problems as a mini project manager
Collaborate with the wider growth and support organisation inclusive of Account Executives, Strategic CSM’s and onboarding managers to help Deel grow
Be a strong advocate for Deel and the voice of your customer, sharing insights with our Revenue and product teams
Qualifications
1-3+ years of experience, can be in any customer facing role, support, operations, customer success
Ability to manage and prioritize high volumes of customer requests
Have previous experience in at least one of the following: fast-growth startup, payroll company, top-tier consulting, investment banking, private equity
A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
Quantitatively inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards
Have a strong analytical foundation with the ability to manipulate and synthesize data
Are curious by nature and interested in making an impact
Gestionnaire associé, Succès client
Résumé
Vous serez le visage et la voix de Deel auprès de nos clients, tant à l’interne qu’à l’externe. Dans ce rôle dynamique, vous serez responsable de bâtir des relations clients authentiques et durables, tout en transformant ces liens en opportunités de croissance de revenus à long terme. Vous agirez à titre de conseiller de confiance en offrant des orientations stratégiques sur les enjeux opérationnels et les produits. Parallèlement, vous serez le défenseur interne de vos clients chez Deel en faisant la promotion de nouveaux produits et de nouvelles fonctionnalités afin de faciliter l’expansion de leurs activités avec nous.
Vous avez l’âme d’un bâtisseur. Vous carburez à la résolution de problèmes complexes, stimulants et souvent ambigus, tout en générant un impact réel sur l’entreprise. Vous n’avez pas peur de mettre la main à la pâte pour mener à bien vos projets. Vous êtes aussi à l’aise pour analyser des données que pour gérer des projets multifonctionnels avec plusieurs parties prenantes. Travailler avec des gens d’exception est pour vous une priorité non négociable, car vous vous épanouissez au sein d’une équipe collaborative de haut niveau. Si cela vous ressemble, rejoignez-nous !
Responsabilités
Gérer et entretenir les relations avec les comptes clients dans le cadre de notre croissance.
Bâtir des relations solides et guider stratégiquement les clients tout au long de leur parcours.
Former vos clients sur les processus de Deel et sur l’utilisation optimale de la plateforme selon leurs besoins.
Diriger les interactions clients en misant sur l’adoption des produits et la croissance future, en ramenant toujours la discussion sur la proposition de valeur de Deel.
Renforcer les liens avec vos comptes en résolvant leurs défis et en aidant à identifier et éliminer les risques de désabonnement.
Devenir un partenaire de confiance pour vos clients, comprendre leurs besoins d’affaires et élaborer des solutions à titre de gestionnaire de micro-projets.
Collaborer avec l’organisation élargie de croissance et de soutien, incluant les chargés de comptes, les gestionnaires de succès client stratégiques et les gestionnaires d’implantation.
Être un ambassadeur passionné de Deel et la voix de vos clients en partageant des idées et commentaires avec nos équipes de produits et de revenus.
Qualifications
1 à 3 ans et plus d’expérience dans un rôle client (soutien, opérations, succès client, etc.).
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