On this journey for over 12 years, Qventus is leading the transformation of healthcare. We enable hospitals to focus on what matters most: patient care. Our innovative solutions harness the power of machine learning, generative AI, and behavioral science to deliver exceptional outcomes and empower care teams to anticipate and resolve issues before they arise.

Our success in rapid scale across the globe is backed by some of the world's leading investors. At Qventus, you will have the opportunity to work with an exceptional, mission-driven team across the globe, and the ability to directly impact the lives of patients. We’re inspired to work with healthcare leaders on our founding vision and unlock world-class medicine through world-class operations. #LI-JB1

About the Role

Qventus is looking for a Technical Support Engineer with a proven track record for executing the timely delivery of enterprise-scale software issue resolution and project deliverance. This person will wear a number of hats, combining aspects of project management, analytics, and technical coordination. They will be a critical link between Qventus and the customer and our internal product and delivery teams. The Technical Support Engineer will support the end-to-end delivery of technical features and functions after a go-live and will be accountable for the responsibilities described below. They will also serve as the overall support owner after go-live.
The Technical Support Engineer will develop deep technical knowledge of the Qventus Periop and Inpatient products to successfully support them and drive value for our customers.

Key Responsibilities

Tier 2 technical level support to clients, or triaging/escalating issues to appropriate technical teams.
Provide technical project leadership to manage the full deployment of key post go-live product solutions by prioritizing tasks, identifying dependencies, and ensuring deliverables are met.
Work with functions like Data Integration Specialists, Data Engineers, Clinical Operation Consultants, and Product Specialists after each deployment to identify and implement solutions that deliver client value.
Collaborate with external client teams to understand evolving requirements/needs and communicate potential approaches to address them.
Understand Qventus Periop and Inpatient solutions to create and sustain buy-in from core users, executives, and surgeons around workflows and tool adoption
Identify and mitigate risks and advise Delivery team leaders on project opportunities and risks, driving any issues to resolution.
Identify process improvement opportunities and create structured approaches to close gaps.
Creates a customer base who is excited about Qventus and serves as a reference for prospective customers.

What We’re Looking For

An understanding of the technical capabilities needed for enterprise-wide project management.
Experience in SQL and ETL / Python / BI support
Experience working cross-functionally with multiple teams, both internally and externally, to manage end-to-end project lifecycles and to drive project milestones to completion.
Knowledge of inpatient and perioperative metrics, processes, challenges, and solutions.
A track record of applying strong quantitative and analytical skills in prior roles.
Prior experience supporting projects for hospital systems (e.g. EHR implementations)
Skilled at understanding, documenting, and analyzing data using a variety of tools (Data validation dashboards, interpreting JAVA/SQL code, complex Excel functions, etc.)
Experience with support processes (SLAs, OLAs, Product or application support)
Maintaining appropriate versioning of documentation to support the Qventus solution.
Excellent communication skill - Written and verbal.

Bonus Points For

Experience with Epic/Cerner EHR systems.
Experience with analytics tools (Looker).
Experience working with clinical and/or process consultants.
1+ years of professional experience working at a top healthcare consulting firm, digital health company, or health system.

Candidates must be located in Brazil, Mexico, Colombia, Argentina, Peru, Chile, Guatemala, Ecuador, Bolivia, Dominican Republic, Honduras, Paraguay, El Salvador, Costa Rica, or Uruguay.

Qventus values diversity in its workforce and proudly upholds the principles of Equal Opportunity Employment . We welcome all qualified applicants and ensure fair consideration for employment without discrimination based on any legally protected characteristics, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age, pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, "protected characteristics"). Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

Qventus participates in the E-Verify program as required by law and is committed to providing reasonable accommodations to individuals with disabilities in compliance with Americans with Disabilities Act (ADA). In compliance with the California Consumer Privacy Act (CCPA), Qventus provides transparency into how applicant data is processed during the application process. Candidate information will be treated in accordance with our candidate privacy notice.

*Benefits and perks are subject to plan documents and may change at the company's discretion.

*Employment is contingent upon the satisfactory completion of our pre-employment background investigation and drug test.

Technical Support Engineer

About the role