We are looking for a MMOM Inside Sales Manager to join our Rexel team in Houston, TX!
Summary:
The MMOM (Major Market Operating Model) Inside Sales Manager is responsible for leading and developing the inside sales team serving multiple locations across industrial construction, commercial construction, and OEM accounts for a Major Market. This role ensures all standard quotes and inside sales activities are executed with precision, profitability, and professionalism — aligning with customer RFQs/RFPs, internal pricing standards, and project delivery expectations. The manager will oversee the full standard quotation and order management cycle: from RFP acknowledgment and vendor engagement through quote delivery and customer follow-up. The position emphasizes margin management, process discipline, customer responsiveness, and collaboration with purchasing, project management, and outside sales teams to drive consistent, profitable growth.
What You'll Do:
Leadership & Team Development
- Lead and mentor a team of inside sales specialists focused on industrial and commercial construction and OEM customers
- Provide clear direction, expectations, and coaching to ensure high-quality, on-time, and accurate quotations
- Establish measurable performance goals tied to responsiveness, accuracy, margin performance, and customer satisfaction
- Conduct regular team training on quoting processes, product knowledge, vendor engagement, and customer communication standards
- Foster a culture of accountability, proactive communication, and continuous improvement
Quotation & Proposal Management
- Oversee the complete quoting process from RFP acknowledgment through submission and follow-up
- Ensure the team promptly acknowledges receipt of RFPs/RFQs, communicates expected response dates, and sets clear customer expectations
- Assign and track quote requests, ensuring ISOTIF performance (In-Spec, On-Time, In-Full) on all submittals
- Guide sales reps in reviewing RFP/RFQ requirements to confirm product specifications, scope, and compliance with customer documentation
- Validate that each quotation accurately reflects project scope, delivery schedule, terms, and commercial conditions
- Ensure competitive and compliant quote packages are professionally formatted and submitted by deadline
Vendor & Internal Resource Coordination
- Coordinate with key manufacturers, OEM partners, and purchasing teams to obtain pricing, lead times, and technical documentation
- Leverage relationships with vendor representatives to secure competitive terms and ensure timely quote turnaround
- Collaborate with internal engineering, logistics, and project management to align pricing and delivery with operational capability
- Manage bid calendars, quote logs, and tracking systems to maintain visibility across all active quotes and proposals
Margin Analysis & Pricing Control
- Review and approve all pricing overrides, discounts, and margin exceptions to ensure alignment with company profitability goals
- Provide ongoing margin analysis, quote-to-order conversion metrics, and variance reporting for leadership review
- Implement tools and dashboards for monitoring quote volumes, hit rates, and profitability by customer, product line, and salesperson
- Support the development and enforcement of pricing strategy, including escalation review processes for competitive or high-value bids
- Educate team members on balancing competitiveness with profitability through informed pricing decisions
Process Standardization & Compliance
- Establish and enforce consistent quoting and documentation standards to ensure accuracy and compliance with customer and company requirements
- Maintain process flow documentation covering RFP acknowledgment and communication, vendor engagement and pricing request protocols, internal resource coordination and lead-time, quote preparation, review, and approval ISOTIF quote submission Follow-up and feedback capture
- Drive the use of CRM, ERP, and quoting systems (e.g., SAP, Epicor, Salesforce, or BidMan) for all sales activity tracking
- Audit quotes for completeness, compliance, and accuracy, ensuring professional and consistent customer-facing documentation
Customer Engagement & Follow-Up
- Maintain strong relationships with key customer contacts, project managers, and procurement personnel
- Ensure every quote is followed up with customers to confirm receipt, clarify questions, and capture feedback or next steps
- Support Outside Sales in strategic pursuits, bid reviews, and post-bid clarifications
- Collaborate with project execution and order management to ensure a smooth transition from quote to order fulfillment
- Other duties as assigned
Job Duties Disclaimer:
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.