Customer Experience Tier 1 - Talley

 We are looking for a Customer Experience to join our Talley team in Carlstadt, NJ!

Summary:
The most critical role of the Customer Experience Tier (CX) 1, is to answer inbound communications/inquiries and provide the highest level of engagement with customers and prospects. CX Tier 1 is expected to provide individualized sales support for accounts where they are listed as Sales Support to both the customer and our organization. This position provides national support services to the Sales Organization and assists in resolving customer complaints, concerns, and issues related to our customers’ open orders and expectations. The CX 1, will be the front line of all quote requests, regardless of territory, and will establish commit dates at order entry.

What You'll Do:

• Quote/Order Entry and maintain to completion
• Evaluate quote status daily and revise follow-up dates as needed
• Review the Open Order Report daily and update commit dates as needed
• Front line queue support
• Service accounts to assure growth and customer Satisfaction
• Collaboration of strategic account information with the Regional Sales Managers
• Service/Evaluate/Upsell customer requests
• Find new sales opportunities through inbound prospecting
• Product knowledge and give inventory recommendations
• Lead follow-up as assigned and mail list maintenance
• Be a positive influencer who produces error-free work
• Building and enhancing customer relationships by servicing their immediate and future needs
• Displays a strong work ethic and honesty and adheres to all company policies and procedures
• Engages in work with a high sense of urgency, highly organized and detail-oriented
• Be open to change and deal calmly and effectively with high-stress situations
• Additional job duties and responsibilities may be added at any time, as business needs may dictate

Job Duties Disclaimer:
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.