· Bring an Operational focus to Client Services team, identifying key details to populate work orders across all projects in an effort to minimize delays and errors once in progress
· Collaborate with team members to finesse work order templates based on current client specifications and workflows, support CS team members with any complex or technical challenges to effectively communicate with both clients and Operations
· Prepare and maintain work orders for upcoming projects using our proprietary software (QC on Demand & MEMFIS), ensuring workflow and steps are clearly defined for all resources who will be assigned
· Oversee project & client management of titles from quote stage through completion and final delivery
· Develop relationships with key client contacts representing Resillion’s QC, Restoration & Post Production services, establish and increase trust, solve creative problems, and respond promptly to client questions
· Conduct both external and internal project kickoff meetings, confirming workflows, delivery & distribution details and onboarding users to QC on Demand platform
· Ensure client specifications are current and any updates are communicated to Operators
· Work with Operations / Scheduling to prioritize and adjust deadlines in collaboration with Client Services team members
· Support customers and partners on issues with QC on Demand platform
· Review completed work orders daily to validate rates, billable units and other details to ensure accurate invoicing
· Prepare weekly title status reports for clients, confirming work completed to date, overage summary and budget trajectory compared to original quote
· Prepare client quotes upon request, identifying specs & workflow requirements to determine respective rates
· Enter new quotes in Salesforce and maintain accuracy of all records both pending and in-progress to ensure revenue is reported based on status of each project, reconciling actuals and updating remaining revenue for each active project
· Recognize and evaluate upsell opportunities with clients, communicate potential opportunities for growth to Senior Management
· Continually assess and recommend solutions for client service and process improvements
· Coordinate Color sessions with clients and talent
· Follow-up with clients regarding PO approval or delinquent invoice payments as directed by Finance team