Observability Lead

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support more than two million members, with around $100 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

The Observability Lead is responsible for leading Rest’s observability strategy, ensuring operational excellence, and driving continuous improvement in monitoring, alerting, and incident response. This role combines hands-on operational support with strategic governance and tooling ownership and leading initially one observability engineer. The Observability Lead will triage and investigate alerts, define observability standards, and manage enterprise observability platforms (primarily Datadog) to ensure system reliability, compliance, and scalability, focusing on end-to-end user journey.

Key Responsibilities

• Own and maintain the Enterprise Observability Strategy, roadmap, and maturity model.
• Oversee incident detection and alerting processes to ensure timely response.
• Lead and contribute to Post-Incident Reviews (PIRs), offering observability insights and identifying monitoring/alerting gaps.
• Support incident triage and investigation using logs, metrics, and traces to accelerate root cause analysis.
• Define and maintain observability standards, frameworks, and maturity models across the organisation.
• Establish and run an Observability Community of Practice, fostering collaboration and knowledge sharing.
• Ensure compliance with internal audit, security, and data privacy policies, embedding observability into governance practices.
• Deliver reporting in compliance with CPS230, ensuring regulatory obligations are met.