Follows hotel standards regarding personal hygiene
Minimizes dangers by following all safety rules and regulations
Serves bar guests their orders promptly and courteously
Accurately records guest orders and serves beverage orders. Ensure KOTs are received and no order is processed with out one.
Ensures proper garnishing of drinks
Checks periodically with guests to see if they would like anything else
Informs guests of last call
Arranges furniture in the bar area as needed
Ensures that the working area and station is stocked with “mise-en-place” and kept clean and tidy at all times
Maintains a thorough working knowledge of the bar menu, wine and beer list, and content of drinks to be able to advise guests on selection and promote additional sales accordingly
Maintains and informs all staff of non-available items in the bar daily
Constantly checks up on guests and attends personally to enquiries, requests or complaints by the guest with a “Yes I can!” spirit
Promotes additional sales by taking opportunities to up-sell, in a manner that is professional and courteous
Confers with the Bar Manager concerning set-ups and reservations
Informs the Bar Manager immediately of any irregularities or complaints
Helps out in other stations/restaurants/tasks when needed
Knows Micros system functions and use
Knows how to handle intoxicated individuals
Has full knowledge of alcohol and liquor policies and regulations, and complies fully with them
Brief staff daily on focus items to push on sales – non-moving items and slow moving items
Create daily cocktail special of the day for the display that is attractive, train staff on the ingredients to give them the skill to sell to the guest.
Be creative in coming up with new products and cocktails to serve to the guest – keep the bar up to date on trends to satisfy our clients
Engage with clients around the bar and bond with them to create a memorable moment and Yes I Can! Service
Keep track of any expiring items and make a plan with the bar manager on how to move these items before expiry
Check on all bar equipment daily and report any issues to bar manager/engineering/ F&D Manager
Entertain guests with a bar show when time allows
Ensure orders are delivered in an acceptable time and all beverages are presented up to standard
Ensure to always use approved measured recipes
Stock take with Cost control is done accurately
Ensure reconciliations are done daily to ensure variances are kept to a minimum