Create 100% guest satisfaction by providing the “Yes I Can!” experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.
- Give personal attention, take personal responsibility and apply teamwork when providing guest service.
- Listen with empathy, find solutions and follow through when resolving guest’s problems.
- Assume responsibility to notice when the guest is not satisfied and use best judgment as to when it is appropriate to provide service recovery.
- Perform other duties required to provide the Radisson Blu brand behaviours and genuine hospitality.
- Adhere to all hotel policies and procedures.
- Keep GE Supervisor/Manager & Duty Manager promptly and fully aware of all problems or unusual matters of significance.
- Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position.
Maintain a favourable working relationship with all hotel employees.
- Strong computer systems skills including; reservations and reporting systems
- Excellent communication skills, ability to influence situations
- Able to collaborate effectively with other hotel employees and managers to ensure teamwork
- Strong Microsoft Office suite and reporting system skills, PMS,
- Ability to work a flexible schedule
- General knowledge of the location and its attractions.
- Extensive knowledge of the hotel, its services and facilities