To actively promote the services and facilities of Hotel to guests and visitors
Assists kitchen staff in replenishing buffet items.
Record order of guests following departmental policies and sequence of service.
Greet guests upon arrival at the outlet and assist in seating in accordance with departmental standards and sequence of service.
Takes guest beverage order, utilizing suggestive selling techniques, when specified on function requirements.
Retrieve alcoholic beverage items from bar and serve to guest in accordance with the departmental standards.
Open and serve wine /champagne bottles in front of the guest in accordance to the standard.
Make all varieties of coffee in accordance to the hotel standards.
Serve all food courses and non-alcoholic beverage items to guest in accordance with departmental standards and functions requirement.
Anticipate guest’s needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Promote positive guest relations at all time.

Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry.
Handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
Clear each course following procedures laid down in departmental procedures.
Answer outlet’s phone within 3 rings, using correct salutations and telephone etiquette.

Waitress