TASKS, DUTIES AND RESPONSIBILITIES
PROVIDING PROMPT, EFFICIENT AND COURTEOUS SERVICE IN VIKING CLUB
- Reports directly to and communicates with the Senior Fitness Instructor or his/her instruction and input on all pertinent matters affecting the daily operation of all Sport areas.
- Practice what they teach; Experts in Health and Fitness.
- Encourage members to follow a designed fitness program.
- Design and implement exercise program for individual guests as requested.
- Assist members and guest in developing attitudes of health and well-being through fitness, sport and recreation programs.
- Display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
- Conducting group classes and Personal Training.
- Demonstrate knowledge of the general principles of fitness and training, concepts of health and the effects of exercise on the human body.
- Is responsible for the safety of the guests and employees when they attend any fitness program.
- Is responsible for a clean Fitness Area and surrounding of the Fitness Area.
- Is responsible for all fitness Program equipment and sees to their constant maintenance and good condition.
- Ensures VIP customer receives the proper treatment, attention and recognition.
- Handles Telephone and courtesy manners as per company policy.
SECURITY, HEALTH AND SAFETY
- Is fully conversant with the hotel’s credit policy
- Informs Executive Housekeeper regarding lost and found objects
- Liaises with Security in investigation of thefts, accidents, and irregularities
- Ensures that all potential and real hazards are reported and removed immediately
- Fully understands the hotel’s fire, emergency, and bomb procedures
- Ensures that emergency procedures are enforced to provide for the security and safety of guests and employees
- Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations
- Anticipates possible and probable hazards and conditions and takes action to prevent them from happening
MISCELLANEOUS
- Responsible Business: show involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activities
- Attends meetings and training required by the Director of Recreation
- Accepts flexible work schedule necessary for uninterrupted service to hotel guests
- Continuously seeks to endeavour and improve the Viking Club efficient operation, and knowledge of own job function
- Is well updated on:
- Hotel fire, bomb and emergency procedures
- Hotel health and safety policies and procedures
- Hotel facilities and nearby sights of interest and importance (i.e. hospitals,
stations, tourist sights)
- Short and long term hotel as well as corporate marketing and promotional
programs
- Corporate clients and clients generating high business volume
- Union agreements
CONSTRAINTS:
- Is not allowed to sign purchase requests.
- Is not allowed to approve discounts or complimentary checks.
- Is not allowed to sign doctor permissions.
- Is not allowed to approve sick leave or days off for Employees.
- Is not allowed to bring out any hotel equipment or manuals.