Participates in the development and implementation of business strategies for the hotel which are aligned with RHG overall mission, vision values and strategies
- Develops and implements human resource strategies that support achievement of the hotel’s goals
- Monitors status regularly and adjusts strategies as appropriate
- Assists in the development the annual budget in conjunction with the Executive Committee
- Supports on-going compliance training and service brand behavior by working with managers to develop and implement fresh approaches
- Effectively develop and manage the Human Resource department budget
Creates a work environment aligned with brand’s culture
- Conducts employee orientation, management and line employee training
- Coaches managers on effective ways to motivate employees, communicate performance expectations, manage employee performance and recognize exemplary service
- Counsels managers and employees on effective ways to address and resolve employment related issues
- Works with managers to develop their leadership skills through one-on-one coaching and formal training courses
- Encourages recognition of employee’s contribution by creating and implementing a hotel-wide recognition programs
Oversees administration of human resources and benefits issues and ensures adherence to employment related laws
- Keeps current on applicable human resources laws including discrimination, health and safety, privacy, etc.
- Oversees all union issues and participates in the negotiation of contracts as appropriate or works with management on union avoidance
- Maintains all employment records in accordance with the law
- Ensures Payroll and Benefits have required information for accurate and timely processing of employee information, as needed participate in local market research of benefits as appropriate
- Work with Legal and the regional HR department to coordinate the hotel’s response to legal claims regarding the employment relationships
- Create, communicate and enforce employee related policies and ensure that employees adhere to employment rules and regulations
- Create a safe environment for guests, employees and community by creating, communicating and enforcing safety, loss prevention, and business resiliency standards.
Develops and implements strategies and practices which support employee engagement
- Take an active role in talent management by recruiting and developing talent necessary to achieve individual/hotel/brand goals and assisting management in selecting qualified candidates
- Communicates performance expectations and provides employees with on-going feedback
- Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
- Encourage employee professional development by exploring new roles in the hotel, and leading the talent management review
- Drives employee engagement through the creation, implementation and follow-up of departmental action plans
Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork
- Communicates and reinforces the vision for Yes I Can! service to employees
- Ensures that employees provide Yes I Can! genuine hospitality and teamwork on an ongoing basis
- Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
- Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services
- Provides employees with the tools, training and environment they need to deliver Yes I Can! service and teamwork
Adheres to hotel policies and procedures
- Keep General Manager promptly and fully informed of all problems or unusual matters of significance
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
- Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment
- At all times projects a favourable image of the Hotel to the public
- Abide by all Brand rules and regulations
- Adhere to all Brand policies and procedures
- Actively support and promote Workplace Health and Safety within the work environment
- Perform any other reasonable duties as directed by the General Manager or his/her designate