Key Responsibilities:

Drive M&E sales by identifying new business opportunities, maintaining client relationships, and upselling services.
Conduct and guide site visits for potential clients and guests, showcasing the hotel’s capabilities.
Plan and coordinate events meticulously, ensuring every detail is accounted for.
Quickly adapt to last-minute changes, ensuring client satisfaction at all times.
Prepare and maintain pre-event communication with clients and on-site contacts.
Collaborate with operational departments (Kitchen, F&B, Front Office, Housekeeping) to ensure agreements are executed perfectly.
Ensure that every client, booker, or guest leaves satisfied and eager to return.
Manage financial aspects of bookings, including contracts, payments, and commissions.
Handle problems or complaints alongside the Groups, Meeting & Events Manager, turning challenges into memorable experiences.

M&E Specialist