We are currently seeking a Reservations Agent to join our vibrant team. At RADISSON BLU CEBU, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.
We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.
As a Reservations Agent, you embody a unique blend of precision, efficiency, and a customer-centric approach, elevating our Reservations Team. Your role is instrumental in ensuring seamless and top-notch service, where attention to detail meets a passion for enhancing the guest experience.
- Sales driven with meticulous attention to detail and totally tuned in to guests needs to deliver an experience that is beyond expectation - creating memorable moments for our guests.
- Convert booking enquiries into sales, ensuring all aspects of the guest journey and experience are anticipated and delivered to the highest level.
- Manage room reservations through phone, email, and online booking systems
- Provide accurate information about room types, rates, promotions, and hotel amenities
- Assist guests with booking modifications, cancellations, and special requests
- Maximize room occupancy by promoting available packages and upselling when appropriate
- Coordinate with the Front Office and Housekeeping teams to ensure room availability and guest satisfaction
- Ensure compliance with hotel policies and procedures