Oversee daily operations of an Italian restaurant to ensure smooth service and an authentic, high-quality guest experience.
Lead, train, and motivate front-of-house and kitchen teams on Italian service standards, cuisine knowledge, and teamwork.
Handle guest complaints professionally and promptly, preserving relationships and Italian hospitality.
Plan staff schedules, manage attendance, and ensure adequate staffing for peak service and special events.
Coordinate closely with chefs, pizzaiolo, and other departments to ensure timely production of antipasti, pasta, pizza, mains, and desserts.
Monitor hygiene, safety, and cleanliness in compliance with local regulations and proper handling/storage of perishable Italian ingredients.
Control inventory, stock levels, and ordering—prioritizing authentic Italian ingredients (flour, cheeses, olive oil, tomatoes, cured meats, wines)—to ensure availability and minimize waste.
Drive sales and profitability through Italian-focused promotions, daily specials, menu engineering, wine pairings, upselling, and cost-control measures.
Conduct staff training, performance evaluations, and coach employee development (menu knowledge, service, wine).
Ensure compliance with company policies, procedures, and financial targets while preserving brand authenticity and presentation standards.